Complaint Review: Magic Jack - Internet
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- Author Not Confirmed
- Magic Jack Internet United States of America
- Phone:
- Web: magicjack.com
- Category: Computer Software
Magic Jack I have audio cutout problems with Magic Jack.. Chatted with 7 of their technicans for 5 hours of multiple fixes. Not one of their fixes does anything to clear up my cutting out audio problem. Internet
*Author of original report: Here is the bottom line..on Magic Jack
*Consumer Comment: well...
*Consumer Comment: problems
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I have audio cutout problems with Magic Jack..
Chatted with 7 of their technicans for 5 hours of multiple fixes. Not one of their fixes does anything to clear up my cutting out audio problem. WE have tried 16 different fixes with them but still have problems. So I bought a new computer, installed 3gig high speed internet, and bought a new magic jack, SAME PROBLEM I only hear about half of any conversation and visa-versa for the listener. Half the time the phone will not hang up so callers get a busy signal. It is just the worst computing problem I have ever encountered. After they fix my magic jack, if they can, i am taking them to small claims court to re-coup the last 3 days of my life trying desperately to get a working Magic Jack. Anyone else experiencing this cutout problem with conversations on Magic Jack? Also there mus be a phone number for their company so I can talk to an Executive. Does anyone have either a phone number for them or an address?
This report was posted on Ripoff Report on 01/09/2010 02:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-i-have-audio-cutout-problems-with-magic-jack-chatted-with-7-of-their-technic-551383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Here is the bottom line..on Magic Jack
AUTHOR: SFMarcopolo - (United States of America)
SUBMITTED: Wednesday, April 28, 2010
I fixed the problem, I returned the Magic Jack to Radio Shack. My connection is 24 gigs down and 3 gigs up. No packet loss, Ping 24ms, Flutter 1ms. I am using AT&T Uverse.
2 days ago the Lineman for AT&T switched lines on the telephone pole. He said my wires were not so good. He said the new wires were 100% better (twice as good) and their computer center was no longer getting crosstalk errors from my connection. Magic Jack may work ok now, but I am so down on Magic Jack that I refuse to try their product again. Never in my life have I spent so much of my time on a particular problem. I still think it is a flawed product, and don't recommend it to anyone. Case in point; Just run Utorrent Peer to Peer sharing program and see the instant degradation to Magic Jacks audio. You can have the greatest connectivity to your internet provider and still get cutting-out audio on Magic Jack. I'm sorry but VOIP just sucks! It is a flawed technology.
#2 Consumer Comment
well...
AUTHOR: Louie - (U.S.A.)
SUBMITTED: Wednesday, April 28, 2010
Really?!?!? No...seriously. Ok, the service is 19.95 per...YEAR...not month...YEAR. Secondly, it is totally contengent upon a "working" internet service. Packet loss will give you this audio problem. I'm only saying this because you never mentioned whether or not you checked your internet reliability. I won't say connection because you can still browse web pages and it would seem as if nothing is wrong until you load games or other programs, such as VOIP, that rely on a solid connection and start seeing the lag.
I hope you figure it out, and I'm sorry if I came off as a jerk but in my line of work I deal with people who threaten lawsuits because they downloaded virus protection and still got a virus...no seriously. As idiotic as that sounds, it's true.
#1 Consumer Comment
problems
AUTHOR: Kenny 2469 - (Canada)
SUBMITTED: Sunday, April 04, 2010
Hi there, I and many other people have not had any issues, but there are lots that do... Check out http://www.magicjacksupport.com Lots of good people there that can help you solve your problems....
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