• Report: #1065952
Complaint Review:

Magic Jack

  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: Fred W — Green Valley Arizona
Magic Jack
Internet USA

Magic Jack Magic Jack discontinued call forwarding without prio notification and will not re-instate feature  Internet

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I have used Magic Jack Plus since June 2012 and had seamless service which provided call forwarding to my cell phone. The account was paid for one year, and then it cancelled without notification.

When I discovered it had been cancelled (2 week lapse), I quickly renewed the account. I then found out that the call forwarding feature was not working. Call forwarding to my cell phone is vital to my business; I've lost business due to this issue. 

After three attempts to get my call forwarding re-established (via on-line chat) I am still not able to get call forwarding. Their response is: 

We understand how important the magicJack call forwarding feature is. However, the feature is unavailable at this time. We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.

Via on-line chat they informed me that they will not give me a refund. This is their response (names redacted):

XXXX : I have recently renewed my account and now want to cancel the account and get a refund because you can't provide call forwarding. I need to port this phone number back to my land-line provider. I have already determined that Magic Jack cannot provide call forwarding as was previously provided.
XXXX: Thank you for waiting, I am afraid that we are not able to cancel the said order as the order was used alraedy and almost 1 month after it was purchased which leads us not able to cancel this one and have it be refunded.

I must now follow a series of steps to "port" the number back to my land-line provider (I'm out the $43.02). 

This report was posted on Ripoff Report on 07/10/2013 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magic-jack-discontinued-call-forwarding-without-prio-notification-and-will-not-1065952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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