• Report: #950769
Complaint Review:

Magic Jack

  • Submitted: Thu, October 04, 2012
  • Updated: Thu, October 04, 2012

  • Reported By: Bruce in MN — Nisswa Minnesota United States of America
Magic Jack
Internet United States of America


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Magic Jack, sounded good in their ad, bought two M.J.+ Jacks and a 5 year "service" plan at $99.  I've had numerous problems connecting to local phone numbers that return this audio message: "TO CALL A CONFERENCE LINE OR A PLATFORM, YOU MUST LOG ON AND PURCHASE MINUTES...".  Well, that sucks!  Also, NO FAXES possible over this portal. 

I love the ability to call what normall would be toll calls inter and intra-state.  Many do work but some do not and they never even hinted in March, 2012 that many phone numbers are not reachable without purchasing more stuff from M.J.  I hope somebody files a class-action, please include me in that effort.  Customer support sucks, good product idea but lots of hidden and non-disclosed faults.  FAIL!  

This report was posted on Ripoff Report on 10/04/2012 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magic-jack-fraud-no-fax-ability-many-local-calls-blocked-bait-switch-inte-950769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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