Report: #592742

Complaint Review: Magic Jack

  • Submitted: Tue, April 13, 2010
  • Updated: Tue, April 13, 2010
  • Reported By: Greg S — San Antonio Texas United States of America
  • Magic Jack
    PO Box 6846
    Internet
    United States of America

Magic Jack Magic Jack Magic Jack Product, Support and Service Sucks - No Refunds! Internet

Show customers why they should trust your business over your competitors...

Magic Jack is just another moneygrabbing company that promotes a "30 day money back guarantee " product that is designed to accomplish a single goal. That goal is to get your credit card number. The Magic Jack I purchased did not function. I also purchased for $69.95 the extra 5 year plan. But all my clients said the sound quality was horrible! The web site is a joke. There is a bunch of instant fix downloads (that don't work). There is however, a great deal of hype about the amazing thirty-day no-risk guaranty. What is MAGICALLY missing is any way to contact this company to arrange to return the product and cancel the scheduled payment at the end of the thirty-day trial period. There is a live-chat customer support line. I wasted 90 minutes of my life there, with no solution at all. This is exactly what you can expect from a predatory rip-off company such as this. My unit never worked properly. The flatly refused to refund my costs. I intend to dispute this charge with my credit card company.

MagicJack support phone numbers: Main Office: 561-594-2140 you can apparently only leave a message
Billing Inquiries: 281-404-1551 open from 11am to 8pm EST
Magic Jack PO Box 6846 West Palm Beach, Fl 33045
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This report was posted on Ripoff Report on 04/13/2010 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magic-jack-magic-jack-product-support-and-service-sucks-no-refunds-internet-592742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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