• Report: #975648
Complaint Review:

Magic Jack

  • Submitted: Thu, November 29, 2012
  • Updated: Thu, November 29, 2012

  • Reported By: Wes — Seminole Florida USA
Magic Jack
Internet United States of America

Magic Jack magic jack plus on a voip modem will not allow call logs to be viewed Internet

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Phone pranking is back in full glory thanks to the stupidity of *67! Magic Jack is allowing it to happen to their customers on their plus system when using a direct internet conection with their voip modem! It allows the caller to prank all they want even threaten to kill your family with their number masked with the word Anonymous! However what the pranker does not know is the phone companies call logs save the actual number in their log. Now to get that number requires access to that log. Cell phone logs are 100% accessable. Magic jack plus is not if on a voip modem. So if you use their voip modem you allow the prankers or real murderers to mask their number. I called the police. Guess what they said? The police say they can't do anything without a phone number! Sorry! Sorry if your 10 year old daughter is tramatized! Sorry if she gets murdered when the phone number could have stopped the would be murderer. They will be able to help when the dead body shows up! Grrrrrrrrrrr!

magic jack plus will not allow call logs to be viewed if it is directly connected to a high speed voip  modem. I am pretty sure the calls are still logged on the phone companies logging devices that magic jack uses.
Magic jack needs to fix this problem of not being able to view the call logs when using their voip modem on their magicjack plus sytem! 

Call log viewing is only allowed if you connect it to your conputer and leave the computer on 24 hours per day 365 days per year. Yes just when we thought we could stop doing that! I have an actual real family emergency right now at this writing as someone called and threatened to stab my daughter and one of her friends to death. Now I could not view my call log to see who the caller is. I am pretty sure the call number is still logged somewhere but no matter how much I begged Magic Jack live help, they would not allow me to view it unless I proceed with legal action to view it. So apparently it can be had but it would take weeks and a lot of money. By then my daughter and her friend may be dead!

So this is your warning! Use magic Jack Plus with their voip modem and you can put your family at risk of prankers or worse. Phone threats aren't always pranks... many times they are real! Is your prank call real? Do you know what the really sad part is?  Magic Jack could have stopped it before it happened. All I asked them for was for that one number. It came in at 4:22 PM on November 27 2012. My 10 year old daughter answered the phone. The caller said "I have a knife and I am going to kill you!" I asked for the number. Magic Jack said NO! I pray to God that my daughter is still alive!

This report was posted on Ripoff Report on 11/29/2012 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magic-jack-plus-on-a-voip-modem-will-not-allow-call-logs-to-be-viewed-interne-975648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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