• Report: #638690
Complaint Review:

Magic Jack

  • Submitted: Wed, September 08, 2010
  • Updated: Wed, September 08, 2010

  • Reported By: W — Oro Arizona U.S.A.
Magic Jack
Internet United States of America

Magic Jack Magic Jack sinking in an abyss of technical difficulty they can't fix Internet

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Magic Jack could have been a nice invention,  a lot more than the unsupported gadget it is.
If it works,  it's lucky.  If it doesn't work,  or if it goes down (which they all will eventually),  lord help you when you are stuck trying to get tech support via their chat window.  You will be exposed to the lamest screen readers ever.  It takes multiple sessions and hours of trying to make them actually do anything.  They just run you around in circles and then hand you off to another tech until they wear you out.
I have several of these Magic Jacks.  I have not ever seen the company actually hold up to it's ad claims.  It's just loaded with 'gotcha'  marketing and tricks,  ways to get you to accidentally commit to rush shipping and additional years of service,  auto credit card debits in the future,  and so on.
In addition the terms of service are NOT displayed until AFTER you order,  and then you mist search for them.  When you read what you supposedly agreed to when you ordered,  your hair will start on fire.  I didn't give them any of those outrageous spying and tracking,  selling lists and keeping tabs malware.  But I guess I got them anyway.
If you want a decent IP comm system look elsewhere.  Even at the cheap price to get one of these little doodads,  it still won't be worth it.
Refunds?  HAH!  Guarantees?  HahahahaHA!

This report was posted on Ripoff Report on 09/08/2010 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magic-jack-sinking-in-an-abyss-of-technical-difficulty-they-cant-fix-internet-638690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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