• Report: #982011
Complaint Review:


  • Submitted: Fri, December 14, 2012
  • Updated: Fri, December 14, 2012

  • Reported By: Scottf — Cypress California United States of America
Internet United States of America

magic-jack magicJack Did not transfer my service when upgrading Internet

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I bought and used the magicjack device and added 5 years of service to it. A few moths later, they sent me an email regarding a new product, the magicjack plus. I could pay a small fee to upgrade, which I did. I switch the service and all was fine for the next year. However, at the end of the first year my subscription ended. I was told the subscription did not switch and I would have to buy a new device and switch the subscription again. They can not switch the subscription on their end. What a waste of money. I'm looking for a new Voip system. By the way, their customer service is terrible. They actually cut me off and terminated the session.

This report was posted on Ripoff Report on 12/14/2012 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magicjack-did-not-transfer-my-service-when-upgrading-internet-982011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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