Report: #1321171

Complaint Review: Magic Jack

  • Submitted: Sun, August 07, 2016
  • Updated: Sun, August 07, 2016
  • Reported By: h alam — Alabama USA
  • Magic Jack

    Internet
    USA

Magic Jack MagicJack worst custome support Internet

Show customers why they should trust your business over your competitors...

 I cant attache the image on this editor  anyway 

 

MagicJack  are cheating with users 

i have complete subscription and its going to expire in 2017   and i have $12 in my account and still im not be able to do out going calls, so many time i have contected to customer care they said you subscription is expired then i send then iTune subscription confurmation email then they said you have to delete the app and install it again now still im not able to do outgoing calls.

 

they dont have proper supprt guys dont beleve what they said

 

i will request Ripoff guys allow me to attach the screen short on this editor so that i can show you guys.   

 

 

some text i will copy that from my mail.  

 

 

From: H. [continued below]....

............ [mailto:.......com
Sent: Friday, August 5, 2016 2:50 AM
To: CustomerServiceMgr <CustomerServiceMgr@magicjack.com>; AppleSupport@email.apple.com
Cc: connect2magicjack@magicjack.comreportabuse@magicjack.commisrepresentation@magicjack.comsupport@ripoffreport.com
Subject: Re: Error on purchase - MD

 

you guys are doing time pass with me nothing else, 

 

 

i have given you proof that you have to find out what is the hell  issue  going on with you magicjack

 

i have option that i have  to ripoff you everywhere with this email reference.

 

 

 

Regards,

H.......

 

 

 

 

 

 

 

On 03-Aug-2016, at 11:18 PM, CustomerServiceMgr <CustomerServiceMgr@magicjack.com> wrote:

 

Hi .....:

 

Thank you for the receipt. Can you please also follow the steps described by Apple in the following link, and then send a screenshot of the magicApp subscription for the in-App purchase for your iTunes account?

 

This is the screen I mean, bit for the magicApp (not Apple music):

 

 

 

From: H.......... [mailto:in.........com
Sent: Wednesday, August 03, 2016 6:06 AM
To: CustomerServiceMgr; connect2magicJack; Misrepresentation; ReportAbuse
Subject: RE: Error on purchase - MD

 


Hi I have already subscribe here is my proof  

 

if still you guys doing this things then i have to think about different a very strange.

 

 

Regards,

h

 

 

 

   

Invoice

 
 
       

APPLE ID
in.........com

BILLED TO
Visa .... 1oo8
........

hyderabad india
hyderabad, Andhra Pradesh 110025
IND 

TOTAL
₹ 620

INVOICE DATE
05 May 2016

ORDER ID
MN918S9K3N

DOCUMENT NO.
120125770282

       
 

App Store

TYPE

PURCHASED FROM

PRICE

 

magicApp Calling & Messaging, US Phone Number with Enhanced Dialing and Texting (Automatic Renewal)
Yearly | 05 May 2017
Report a Problem

In-App Purchase

 

₹ 620

         
 

TOTAL

 

₹ 620

 
 
 

Learn how to manage your password preferences for iTunes, iBooks and App Store purchases at https://support.apple.com/HT204030.


 
 
     
 
 

Apple ID Summary • Purchase History • Terms of Sale • Privacy Policy

 
 
 

Copyright © 2016 iTunes S.à r.l.
All rights reserved

 
       

 

 

 

 

 

 

 

 

in my account there is $12. but still i won’t be able to do outgoing calls  it says you have elected for inbound call only. please select both inbound and outbound then you will be able to do outbound calls.  

 

not in my account there is $12 

 

many time i have selected but its not working for me. 

 

 

 

 

is this will not resolve in one day i will post everywhere vey bad feedback to all social network.  you know it will effect you  even your live chat guys also cant help me

 

 

one of your customer say this 

 

 haseeb khan: do you have any email guys 
 Jay: We don't have email address Haseeb. We only assist our customer through chat. haseeb khan: what is your customer email id 
 Jay: This will be your reference number 160728-000502 
 haseeb khan: jay what your customer email address 
 Jay: What do you mean ? 
 Jay: Okay2 
 haseeb khan: you don't understand what I'm asking you 

 haseeb khan: i am asking magic jack customer care email address

 

 

 

Our records indicate your magicApp subscription is expired.

 

You upgraded your magicApp subscription 5-5-2016. That subscription expired 5-5-2017.

 

Please renew the subscription through your iTunes account by following the steps explained at this link from Apple: support.apple.com/en-us/HT202039

Be sure to turn the automatic renewal for magicApp to “ON”

 

Sincerely,

magicJack Customer Care

 

From: H........ [mailto:in........com
Sent: Thursday, July 28, 2016 11:20 AM
To: ReportAbuse; Misrepresentation; connect2magicJack
Subject: Re: Error on purchase 

 

in my account there is $12. but still i won’t be able to do outgoing calls  it says you have elected for inbound call only. please select both inbound and outbound then you will be able to do outbound calls.  

 

not in my account there is $12 

 

many time i have selected but its not working for me. 

 

 

 

 

is this will not resolve in one day i will post everywhere vey bad feedback to all social network.  you know it will effect you  even your live chat guys also cant help me

 

 

one of your customer say this 

 

 haseeb khan: do you have any email guys 
 Jay: We don't have email address Haseeb. We only assist our customer through chat. haseeb khan: what is your customer email id 
 Jay: This will be your reference number 160728-000502 
 haseeb khan: jay what your customer email address 
 Jay: What do you mean ? 
 Jay: Okay2 
 haseeb khan: you don't understand what I'm asking you 
 haseeb khan: i am asking magic jack customer care email address 
 Jay: We only assist our customer through chat Hasseb.. However you can visit magicjack.com 


 

 

 

 

 

Regards 

 

 

On 18-May-2015, at 5:12 PM, ReportAbuse <ReportAbuse@magicjack.com> wrote:

 

Dear Customer,

 

For technical support please chat with one of our agents by clicking Tech Chat.

 

If you have a billing question, please call us on 1-844-866-2442 inside the United States, or 1-561-594-9925 from outside the United States.

 

Sincerely,

magicJack Customer Care

 

 

From: H........... [mailto:.......@.....com
Sent: Saturday, May 16, 2015 3:32 AM
To: ReportAbuse; Misrepresentation
Subject: Fwd: Error on purchase 

 

Several time i have tried to contact you and chat with you but still i got error. 

 

you guys are very slow  i have to move with other service provider. 

 

 

 

 



Begin forwarded message:

 

From: H......... <seeb@.com>

Subject: Error on purchase 

Date: 6 May 2015 5:40:44 pm IST

 

I


I got error whenever I try to purchase 
Please solve my problem ASAP. 

Sent from 
my iPhone

 

 

 

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This report was posted on Ripoff Report on 08/07/2016 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magicjack-worst-custome-support-internet-1321171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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