Magic Jack Telephone Service Internet

Record of online support:

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You are now chatting with 'Jeremy'

Your Issue ID for this chat is LTK11153019730247X

Jeremy: Hello, how may I help you?

Bob Hoffman: I had ported a number into my Magic Jack. I paid for 5 years. This week I ported the number out. The jack has no service, and my account has no device associated with it. I attempted to register the device to get a new number, but now I am being asked to purchase additional years or provide a subscription renewal code.

Jeremy: Please wait while I check that for you

Jeremy: I see. Since you ported out the number. You will need to buy a new number in order to use again. Do you want to buy a new number?

Bob Hoffman: I want the old number back that came with the jack when I purchased it prior to porting in my number.

Bob Hoffman: Or I want a refund on the additional years I paid for.

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Carina: I apologize for the inconvenience encountered. Let me assist you with that.

Carina: Is this your magicJack phone number 2142570229?

Bob Hoffman: That is the number that was ported out. It is the same number I ported in from Vonage.

Carina: Thank you for that.

Carina: Please wait while I check that for you

Carina: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Andy'

Your Issue ID for this chat is LTK11153019731944X

Andy: Hello Bob , this is Xander.

Andy: Welcome to the Higher Level of Support.

Bob Hoffman: thanks

Andy: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you.

Bob Hoffman: Ok

Andy: One moment please...

Andy: Thank you for waiting Bob, you ported out the MJ number to Vonage right?

Bob Hoffman: No - I brought that number in from Vonage and was paying $10 per year for the number. I just ported it back out to Ooma

There may be a problem communicating with Andy. Please wait while your chat is transferred to another operator.

You are now chatting with 'Marykate'

Your Issue ID for this chat is LTK11153019731944X

Marykate: Hello. My name is Marykate. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Marykate: Thank you for waiting. As I have read your previous chat, you are trying to reactivate the magicJack Plus device, right?

Bob Hoffman: If it is deactivated, yes.

Marykate: Thank you for the confirmation.Let me assist you with that, Bob.
May I know if you are referring to this phone number: 2142570229?

Bob Hoffman: No - I am referring to the original number I had prior to porting the 214257-0229 number. I purchased the MJPlus and paid for five years of service.

Marykate: Please provide me the original number you had.

Bob Hoffman: You may not believe this, but I had no idea I would ever need it. I did not write it down.

Marykate: Okay, let me check it in my end for you. Please provide me the email address you used in registering the magicJack device.

Bob Hoffman: mjplus@familynet-international.org

Marykate: Thank you for the information. Please wait while I will check that for you.

Marykate: Thank you for waiting. As I have checked here in my end, there was no other phone number registered under your account aside from the phone number: (214) 257-0229 which you have transferred out from magicJack.

Bob Hoffman: I had a number assigned to use the magic jack prior to the port which took weeks. So - can I just get a refund or a default number for the device?

Marykate: Please wait while I check that for you

Marykate: Thank you for the information. Please wait while I will check that for you.

Marykate: Thank you for waiting. As I have checked here in my end, there was no other phone number registered under your account aside from the phone number: (214) 257-0229 which you have transferred out from magicJack.

Bob Hoffman: I had a number assigned to use the magic jack prior to the port which took weeks. So - can I just get a refund or a default number for the device?

Marykate: Please wait while I check that for you

Marykate: Thank you for waiting. As I have checked here in my end, you have processed a port out request for the phone number: (214) 257-0229 to another phone provider. I am sorry to inform you but your magicJack device has already been deactivated and can no longer reactivate. There will be no refund for the services since this information was posted in the Terms of Service under Section 3, Bob.

Bob Hoffman: Okay - as long as you understand - you just lost a customer for life, and I will now make sure this entire message chain is posted all over the internet. Are you sure there is nothing you can do?

Marykate: I do personally respect and appreciate your sentiments because I would feel the same way if I was on your shoes, Bob. However, please understand that a company policy is a policy that we need to follow at all times.