Report: #1189179

Complaint Review: Magic Jack

  • Submitted: Sat, November 15, 2014
  • Updated: Sat, November 15, 2014
  • Reported By: Conroebuyer — Conroe Texas
  • Magic Jack

    Internet
    USA

Magic Jack Wal-Mart Consumer Shakedown: Purchased a Magic Jack package at Wal-Mart for Approximately $50. The card with the device suggested that the fee would be for less than $20 annually. That was sometime in April 2014. I was offered a 5 year re-up which I accepted but can't immediately verify because I never get formal invoices. My Magic Jack phone quit working suddenly and I'm informed that there is a $30 unpaid fee for the phone number. This was never made clear when I first contracted with these folks. I requested that they send me at least an Email telling me why they discontinued my service, but apparently they refuse to do so. I'm at the mercy of gentlemen whose first language is obviously not English. I believe I've been scammed not only by Magic Jack but by the retailer Wal-Mart Internet

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Consumer Shakedown:
Purchased a Magic Jack package at Wal-Mart for Approximately $50.
The card with the device suggested that the fee would be for less than $20 annually. That was sometime in April 2014. I was offered a 5 year re-up which I accepted but can't immediately verify because I never get formal invoices. My Magic Jack phone quit working suddenly and I'm informed that there is a $30 unpaid fee for the phone number. This was never made clear when I first contracted with these folks. I requested that they send me at least an Email telling me why they discontinued my service, but apparently they refuse to do so. I'm at the mercy of gentlemen whose first language is obviously not English. I believe I've been scammed not only by Magic Jack but by the retailer Wal-Mart.

John Conroe, Texas

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This report was posted on Ripoff Report on 11/15/2014 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-wal-mart-consumer-shakedown-purchased-a-magic-jack-package-at-wal-mart-for-ap-1189179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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