Report: #939893

Complaint Review: Magic Jack

  • Submitted: Tue, September 11, 2012
  • Updated: Tue, September 11, 2012
  • Reported By: Rosa — Franklin New Hampshire United States of America
  • Magic Jack
    PO Box 6846 West Palm Beach, Florida 33405
    West Palm Beach, Florida
    United States of America

Magic Jack Magic Jack Plus MagicJack Plus is a scam and ripped me off! West Palm Beach, Florida

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On 2/13/12 I bought the Magic Jack service online with a year of service for $81.64. I also bought a second year of service at the same time of this purchase for an additional $35.53. I received my product and started using it on approximately 2/16/12. On 9/3/12 my service was deactivated so I contacted customer service via chat through (this is the only way to contact this company for help). The customer service rep that I spoke with could not give me an exact reason why my account was deactivated, except for " Proper Use : f magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us." She could not tell me what exactly I did wrong to violate these terms. I know I did not forward my calls anywhere, nor did I call more than 50 different numbers in a day, so the only thing left is my total usage. If I used "twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage", I wanted to know my usage that they figured would qualify to terminate my account. She could not even tell me what the average magic jack customer usage is! I asked for a phone number to speak to someone to help me resolve the issue. She informed me that they do not have a phone number for customers and that they do all of their help via chat online. I asked if there was a manager or supervisor that I may speak to or chat with and I was informed that that would not be possible. I asked for a refund minus the time that I did use the product, and she told me they do not do refunds. My Issue ID for the chat was LTK554081489750X. The rep's name is Anna. I kept a copy of the chat in case you may want to see it. The phone number for this magic jack account is ***-***-****. I appreciate any help. I have 3 children and this is the only way that their schools have to contact me in an emergency. I relied on this product and it was pretty good while I had it. I just don't think it is right for them to take my money for a service and then cancel it without a full explanation. They can not tell me who made this decision or what they based their reasoning. I would also like to see proof of their records showing why my service was canceled.   
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This report was posted on Ripoff Report on 09/11/2012 10:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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