On 2/13/12 I bought the Magic Jack service online with a year of service for $81.64. I also bought a second year of service at the same time of this purchase for an additional $35.53. I received my product and started using it on approximately 2/16/12. On 9/3/12 my service was deactivated so I contacted customer service via chat through magicjack.com (this is the only way to contact this company for help). The customer service rep that I spoke with could not give me an exact reason why my account was deactivated, except for " Proper Use : f magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us." She could not tell me what exactly I did wrong to violate these terms. I know I did not forward my calls anywhere, nor did I call more than 50 different numbers in a day, so the only thing left is my total usage. If I used "twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage", I wanted to know my usage that they figured would qualify to terminate my account. She could not even tell me what the average magic jack customer usage is! I asked for a phone number to speak to someone to help me resolve the issue. She informed me that they do not have a phone number for customers and that they do all of their help via chat online. I asked if there was a manager or supervisor that I may speak to or chat with and I was informed that that would not be possible. I asked for a refund minus the time that I did use the product, and she told me they do not do refunds. My Issue ID for the chat was LTK554081489750X. The rep's name is Anna. I kept a copy of the chat in case you may want to see it. The phone number for this magic jack account is ***-***-****. I appreciate any help. I have 3 children and this is the only way that their schools have to contact me in an emergency. I relied on this product and it was pretty good while I had it. I just don't think it is right for them to take my money for a service and then cancel it without a full explanation. They can not tell me who made this decision or what they based their reasoning. I would also like to see proof of their records showing why my service was canceled.
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