Report: #874542

Complaint Review: Magic Mesh

  • Submitted: Thu, April 26, 2012
  • Updated: Thu, April 26, 2012
  • Reported By: William — Wilsonville Oregon United States of America
  • Magic Mesh
    P.O. Box 3179
    Wallingford, Connecticut
    United States of America

Magic Mesh Magic Mesh - Misrepresenting and Overcharging - No Opportunity to change or cancel order when you see charges Wallingford , Connecticut

Show customers why they should trust your business over your competitors...

I saw Magic Mesh advertised on TV and was waiting for an opportunity to have a couple of extra dollars to purchase a Mesh screen for my front door.  My back door is screened.  It seemed to be the perfect product and probably is but the way they handle their ordering is about as close to fraud and scamming as there can be.
The offer, buy one, get one free.  $19.95 plus S&H.  Order details at the bottom of the page shows:
 Order your Magic Mesh door cover set today for only $19.95 plus $7.95 P&H we'll give you a second set FREE! Each set contains two panels. *Just pay additional $7.95 P&H.
To me that is $19.95 + $7.95 S&H, + the second set free + $7.95.  Total$35.85.  Although I only needed one set, I'm only going to use one panel.  When you go to buy, you are prompted to include other items like air freshner, etc.  I decided to select Extra Strong Panels for $5, it seemed like $5 extra on my order was OK.  So add another $5 to $35.85 for a final total of $40.85.  I passed on every other selection presented.  At the end, I filled my card number and submitted the purchase, expecting to find another screen for review before submitting my order.  I was expecting to see a breakdown of my total bill, shipping instructions, and a choice to confirm my order, but instead went right into submission. 
A confirmation was emailed to me and I'm sure you might be stunned as well as I was for what was listed on the invoice:

Order Confirmation E-Mailed on 2012/04/26 at
02:35:25 Eastern Time
Magic Mesh Door Cover  P.O. Box 3179 Wallingford CT  06494

Magic Mesh s/2 Deluxe   29.95    2    59.90
Sub-Total:                                             59.90
Sales Tax:                                               0.00
Processing & Handling:                        31.80
Total:                                                   91.70

I tried every way I could to find a way to cancel the order or find someone to contact.  In the end I was forced to drive to my Credit Union and cancel my Debit Card to prevent the charge from being made to my account.  They were surprised that the my account had not already been charged, as I was.

I caution everyone doing business with this company, which is really unfortunate as they seem to have a great product, 

Magic Mesh should overhaul their site to be more truthful and transparent to the charges and give someone like myself to make changes when they see that purchase is not what they expect.
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This report was posted on Ripoff Report on 04/26/2012 09:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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