Report: #857046

Complaint Review: MagicJack

  • Submitted: Tue, March 20, 2012
  • Updated: Tue, March 20, 2012
  • Reported By: Jorge — Ann Arbor Michigan U.S.A.
  • MagicJack

    Internet, Florida
    United States of America

MagicJack MagicJack.com MagicJack operates on fraud, supports only when you buy, any problem later you're sorry. Internet, Florida

Show customers why they should trust your business over your competitors...

On February 23, 2012 my MagicJack phone quit working. Attempts to contact them, left no business address, won't respond through email, get only recording with their #561phone, no 800 number. Only time I had a 2-way communication with their Live Chat was when they sold me the product, which even today, I found that to be true if I would only buy the new product called MagicJack Plus. Otherwise, you spent hours and hours hoping some Live Tech would  respond. Never happen!
Earlier problem, I had no use to a second unit therefore it was returned using the same package it came in. I never heard from them since, hence refund is forever gone because they don't respond to anything!
Not being able to get help to use this phone again, I already adviced my credit card company from now on, any future charges is unauthorized and hoping to get a refund due to breach of contract and for using it only for 5 months. My question is: How can this company operates its business and get away with this blatant violation without being censured or penalized by the Department of Labor!
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This report was posted on Ripoff Report on 03/20/2012 08:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magicjack/internet-florida-/magicjack-magicjackcom-magicjack-operates-on-fraud-supports-only-when-you-buy-any-probl-857046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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