Report: #1045241

Complaint Review: MagicJack

  • Submitted: Mon, April 22, 2013
  • Updated: Mon, April 22, 2013
  • Reported By: MagicJack — Santa Monica California
  • MagicJack

    Internet, Florida
    United States of America

MagicJack Terrible Service and Don't Stand Behind Their Promises. Internet, Florida

Show customers why they should trust your business over your competitors...

Terrible Customer Service.   This is the copy of my online chat with Mason.  A supervisor that terminated the chat right away as I was chatting with him.

Please wait for a site operator to respond.You are now chatting with 'Dwight'Your Issue ID for this chat is LTK554098049681XDwight: Hello, how may I help you?Ned: I was promised a $19.95 per year renewal at the time of my purchaseNed: I need a code to renew at that priceDwight: Hello, Ned.Dwight: You'll get a $19.95 worth of yearly service if you opt for the 5 year plan which is $99.75.

That's $99.75 divided to 5 years which will cost you $19.95 a year of service.Ned: Thats not what I was promised last year when I purchased my magic jack. I was told $19.95 for renewing it for one year.Dwight: The new price for the magicJack service renewal was update last January 20, 2013. 

Our current pricing for renewals includes $29.95 that adds 1 Year to your magicJack license, and $99.75 that adds 5 Years to your magicJack license.Ned: Its not fair that you increased your price from $19.95 to $29.95?Ned: Please provide a code so that I can still get it at promised priceDwight: Unfortunately, that is no longer available. If you opt to get $19.95, you may choose the 5-year plan. That's $99.75 divided to 5 years which will cost you $19.95 a year of service.Ned: I still have my receipt of when I bought my Magicjack. If you can't honor the promised price for renewing my subscription, please credit me for the purchase price of MagicJack and I can take my business elsewhereDwight: May I know if when did you purchase your magicJack device?Ned: last yearDwight: Unfortunately, you will no longer be refunded as your device is no longer under the 30 day free trial period.Ned: Then you should honor the price that was published on the box. $19.95 per year.Dwight: My apology but that is no longer available. The new price for the magicJack renewal is now $29.95Ned: Please transfer the chat to a supervisor. I need you to honor your price at the time of my purchase.Dwight: One moment please...Dwight: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.Please wait while I transfer the chat to the best suited site operator.You are now chatting with 'Mason'Your Issue ID for this chat is LTK554098049681XMason: Hello. My name is Mason. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.Ned: Hi Mason are you a supervisor?Mason: I am. A senior one. Would you mind giving me a few minutes to review your previous chats?Ned: Sure take your time.Mason: Thanks, Ned.Mason: Thank you for waiting. Please be reminded that your concern above is subjected to change. Also, our customers were informed of that.Mason: E-mails were sent.Ned: Please provide me with the name of the serving person and address. It seems that I am not getting anywhere with you. I will take this matter to the small claims court.Mason: What do you mean serving person?Ned: The name of Magic Jack representative in Los Angeles, area that will represent you in the small claims court in L.A.Mason: Mason will do. I am only the one has that name.Ned: I need the last name and a physical address to serve the small claims paperwork.Mason: We don't disclose our last names here. The address is below..

PO BOX 6846 West Palm Beach FL 33405Ned: Every entity doing a business in a State, has a representative in that State. I need the first and last name of the person representing you in California and the physical address in California so that I can have the court paper work served.Mason: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank 
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