I bought the magicJack at Radio Shack. Before buying it I asked the sales person if it really worked the way they said it did on TV. I was assured that it did. She told me that the calls were crystal clear and unlimited anywhere in the US and Canada. I decided to try it. I took it home and installed it on my computer. At first it worked just fine, then after a couple of months the calls started to get worse and worse. They were statickey and the voice was going in and out. It got so bad that you could not understand what the other person was saying.
Then it became harder and harder to place a call. You would get a dial tone and start dialing but the dial tone would just keep buzzing. The calls would not go through. You had to dial very slowly or the whole number would not appear on the soft phone screen and the call would not go through. I tried over and over to make calls but it would not work. I used the Tech Chat many times with many different people. Each time they had me to go through the same steps. The phone would work for one or two calls and it would start the same thing again. I was so fustrated that I disconnected from the last person (Rick) that I talked to. He was so rude it was incredible. I kept telling him that the steps that he was telling me to do I had already gone through many times with other people and it had not worked. He would not listen. He said that was the only way to eleminate the problem but that was not true. He said that I could either do it again or just not be helped with the problem. Well, now I am stuck with a piece of crap that does not work. What a waste of money!!!