Magnon International WEB DESIGN COMPANY LIES REFUSSES TO REFUND $1700 AFTER TERRIBLE SAMPLES OF WORK New Delhi INDIA

1. During our phase of seeking work for this job, we did mention the process to Gordon and the first step included getting a questionnaire filled out. For starters we sent the questionnaire to fill out for getting information about the brief of the web design requirement. We were given a response that the client had 'Arthritis' in his fingers and could not type out the questionnaire. Due to this we based our initial information gathering on the verbal communication rather than sticking to our process of getting a questionnaire filled out. We however have been archiving Skype chats with the client which proved that they could essentially type out information.


2. After repeated rounds of verbal briefing and information sharing we had been sharing homepage designs with the client. We had done 9 variations already. Further we also have an email from the client which approved our first design that was sent to him. For the last set of variations, we have got no feedback at all. We were at this stage told that the client was color blind and could not differentiate between colors. In this is the case we could not expect any approval of designs which were based on colors and themes.

3. We had already put in about 85 hours into the design process of creating which is what is our cost.

4. Further our company policy does not allow a refund of advances for a service where the work has been commenced. The client paid us the advance and knew that we were going to commence work as we had deadlines by the client. We run of a project management system and the hours of work are logged in there so if work has been done a project, means initiation of the project and involved resource (cost for us) allocation.

5. To try and salvage the situation we offered a credit of 20 hours which is in return for the unused time against your advance of $1750.

6. We also mentioned the client to share more designs with the client and work till the client was satisfied on the design front.

7. Our client testimonials can be seen on http://www.magnoninternational.com/testimonials.asp . We are a company with high repute and credibility. Our clients say this and we are encouraged to sever them better.

8. As for the quality of work we are listing out all of the 9 the design variations we shared with the client. It is for anybody to decide if these are actually terrible designs.

U- magnon, P- clientaccess

http://clients.magnoninternational.com/telequestglobal/approval/index1_20march09.html

http://clients.magnoninternational.com/telequestglobal/approval/index_20march09.html

http://clients.magnoninternational.com/telequestglobal/approval/index_25_mar.html

http://clients.magnoninternational.com/telequestglobal/approval/locations_31_mar.html

http://clients.magnoninternational.com/telequestglobal/approval/contact_31_mar.html

http://clients.magnoninternational.com/telequestglobal/approval/index_13_apr.html

http://clients.magnoninternational.com/telequestglobal/approval/index_14_apr.html (with dropdown effects in Services link)

http://clients.magnoninternational.com/telequestglobal/approval/index_23_apr.html

http://clients.magnoninternational.com/telequestglobal/approval/index_23_apr_01.html

Our intention was always to server the client to the best of our ability. We have worked with over 1000 clients and have been able to service our clients and gain good references from them. This is a case which turned out to be unfortunate for us. We do wish the client the very best for all future endeavors.