Report: #916936

Complaint Review: majicJack

  • Submitted: Tue, July 24, 2012
  • Updated: Tue, July 24, 2012
  • Reported By: LH — Southfield Michigan United States of America
  • majicJack

    United States of America

majicJack 6 yr advocate turns ENEMY , Internet

Show customers why they should trust your business over your competitors...

Six years of phone bliss went up in smoke today.  On July 3, 2012 I purchased a majicJack Plus because I had received an email stating the older version would no longer be supported. I carried it around in my briefcase for a couple weeks after it came in the mail.  I made sure the service that I had paid for would be carried over to the new jack.
On Saturday the 21st of July I installed and registered the new jack. I was able to call and receive calls just like before.  I even purchased another 5 years of service.
Two days later I wanted to call my father and tell him he was a great grandfather of a baby boy.  The phone was dead.  I thought I would give it some time to correct itself. I did not have any luck getting through.

 The next day on Tuesday afternoon I began an almost 7 hour live chat with 7 different reps.  I explained and re-explained the simple problem. The  keypad on the computer screen would appear for a moment and then a welcome screen would appear and block the keypad window.  The welcome window wants you to plug in your majicJack or buy one.  Every time I would click on the X in the welcome window the keypad also disappeared.  I did the live chat with 2 reps before I realized I could move the window to view the dormant keypad.  I was shuffled between 7 different reps. I suggested It may be a defective and got shuffled off to another rep.  Each rep took time to review to case and would proceed to ask the same questions and try the same steps. I finally got a rep to agree the jack was defective.  It would cost me $10.43 to ship it to me.  I could not believe my eyes.  Six years of bliss up in smoke.

 I talked to 3 reps expressing my displeasure of having to pay shipping on a defective product.  Each one shuffled me to someone that made me repeat my argument after they "reviewed the case".  Not one person would guarantee I would not have to pay shipping if the second jack was defective.
7 hours later after crawling under the desk, connecting and disconnecting, plugging and unplugging, doing and undoing the remote operation, repeating and repeating and repeating, I gave in and paid the $10.43. After I confirmed all my shipping and credit info the rep asked if I still wanted to pay for shipping.  My head must have looked like the old steam whistle.  reply yes

 May you have a better experience than I did.  Please note I never used the words customer service.  It should be Customer Shuffle Department
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This report was posted on Ripoff Report on 07/24/2012 07:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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