• Report: #1047119
Complaint Review:


  • Submitted: Mon, April 29, 2013
  • Updated: Tue, April 30, 2013

  • Reported By: Gordon — Palm Desert, California
www.majicJack.com Internet USA

MajicJack Customer Service wastes your time  Internet

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I spent 96 minutes trying to get a replacement for my broken MajicJack and got nowhere on their online Operators.  All the Agents were kind and helpful, but after 9 different Agents taking me a step at a time, I would hit a deadend and have to start all over again.  While they  agreed to send me a replacement, I could NOT pay the  $11.95 bill for shipping through their system without hitting a stop and then not being able to get back to that same Agent.  It was the most frustrating experience with a large business I have ever had.   For a multi-million business not to have a final place where customer complaints can be solved is un - acceptable!!!!    My next stop is a signboard in front of WalMart.LOL

This report was posted on Ripoff Report on 04/29/2013 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/majicjack/internet/majicjack-customer-service-wastes-your-timenbsp-internet-1047119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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