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Report: #1363197

Complaint Review: Major Energy AKA Respond Power - Orangeburg New York

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  • Updated:
  • Reported By: Don M — Newfoundland New Jersey United States of America
  • Author Not Confirmed What's this?
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  • Major Energy AKA Respond Power 100 Dutch Hill Road Orangeburg, New York USA

Major Energy AKA Respond Power Total Respond Power BBB rating is F and I was ripped off. PA filed class action suit and won $5.2 million settlement Orangeburg New York

*Author of original report: Respond Power customer service reply today

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Respond riped me off just as they have been doing to other people for years from what I am reading on here.  My electric supply contract expired in December 2016 and the rate was $.0755 per KWH.  Respond raised my rate to $.1596 in January, then $.18990 in February and March.  I tried to change power suppliers on January 15th, 2017 but it didn't happen until March 15, 2017.  My over charges for the three bills was $834.86.  The increase in electric rates was 152%.  I called customer service and the creep told me I had to speak with my broker.  I was firm and he finally admitted that Respond was charging me for the electric.  I asked again about the high rate and was told it is the variable rate.  I asked again how they justified the variable rate and the jerk responded it was their variable rate.  This is exactly why the State of PA took them to court.  

This report was posted on Ripoff Report on 03/21/2017 08:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/major-energy-aka-respond-power/orangeburg-new-york-10962/major-energy-aka-respond-power-total-respond-power-bbb-rating-is-f-and-i-was-ripped-off-1363197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Respond Power customer service reply today

AUTHOR: - ()

POSTED: Wednesday, March 22, 2017

Yesterday when I called Respond Power to try to find out how they justify a 152% increase in my elecrtic charges per KWH, I was told the account was in my wifes name and they could not discuss a solution with me.  

Today my wife called and Respond Power customer service told her that they could not discuss this with her because it was turned over to their legal department.  

There was a lawsuit in PA against Respond that they lost and paid millions.  The rating in the Better Business Bureau is "F".  This guys still continue with their rip off ways so stay away.  My next stop is with the New Jersey Consumer Affairs.  They hope we will tire and give up but they only motivate us.

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