• Report: #1068683
Complaint Review:

Major Facility Solutions

  • Submitted: Sat, July 20, 2013
  • Updated: Sat, July 20, 2013

  • Reported By: Dunrite Services — Lincolnton North Carolina
Major Facility Solutions
193 31st St, SW. Barberton, Ohio USA

Major Facility Solutions Major Renovations Non Payment of completed work Barberton Ohio

*UPDATE Employee: Payment Sent After Proper Documentation Received

*Author of original report: communication mistake caused non payment.

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Our Maintenance company was contacted by Major Facility Solutions to submit insurance, hourly rates and other paperwork in an effort to provide business maintenance services to their clients.

A couple days after submitting the paperwork we were contacted and given a work order for a Dress Barn in Hickory, NC.

We were to arrive at a scheduled time and diagnose the concerns and make the necessary repairs. Dunrite Services, contacted Major Facility Solution one hour before arriving at the job site. Our Technition arrived on site at the correct time, spoke with the mod and made the repairs requested. The mod was completely satisfied with our technitions repair, conduct and appearance, and signed the required paperwork. This paperwork was faxed in the next business day. To this date, one year later Major Facility Solutions has not made the small $ 122.50 payment, Almost $ 100.00 less off their approved nte. Basically we wanted to do business with a company of their size so we cut them a great repair cost deal. After several phone calls and re faxing of what they say is paperwork they never received, we give up on them and their character, or lack of. 


This report was posted on Ripoff Report on 07/20/2013 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/major-facility-solutions/barberton-ohio-44203/major-facility-solutions-major-renovations-non-payment-of-completed-work-barberton-ohio-1068683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Payment Sent After Proper Documentation Received

AUTHOR: Major Facility Solutions - (USA)

Reviewed this old claim. Dunrite is correct, payment was not sent until all paperwork was received. Once all paperwork was received, payment was released on 07-22-13. Due to our insurance carriers, we must have all requested documentation from our vendors. There is not a Vendor in our system that has NOT been paid after submitting all proper documantation. 

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#2 Author of original report

communication mistake caused non payment.

AUTHOR: Dunrite Services - ()

 After being contacted my Major Facility solutions, I was informed that the reason Dunrite Services did not receive payment for the completed work was due to the expiration date on our insurance form that we submitted to MFS. The mis communication from previous phone conversations resulted in us making a mistake and we apologize for our decision in posting the previous complaint.

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