Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to Marco Kozlowski - Luxury Homes Group
for its commitment to "white glove" excellence in customer service.
Ripoff Report’s discussions with Marco Kozlowski uncovered an ongoing commitment - "Our mission - 100% client satisfaction". This means that customers can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Marco Kozlowski loves listening carefully to any feedback, good or bad. This valuable feedback is vital for us to grow to be able to serve others more effectively.
By implementing this philosophy, he has become more efficient in providing world class products and services as well as any required support. [continued below]....
..... Each customer now refers most of their colleagues and friends to Marco Kozlowski.
Marco Kozlowski was clear in his mission. Help as many people as possible. Each customer is a precious resource and needs to be loved, nurtured and fed, so it can attract more. A philosophy that has let to many successful startups for Marco Kozlowski.
Another top executive of the company told us that Mr. Kozlowski personal business philosophy is based on the guideline "Give people so much value, they think we are insane”. Marco Kozlowski's mission statement says it all: "Leave people much better then we found them.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “Marco Kozlowski truly communicates all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises.”Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Marco Kozlowski during an on-site inspection held by a third party verification company with no biases toward Luxury Home Group.
Luxury Home Group (LHG) is a business specializing in buying and selling real estate, as well as training clients to buy and sell real estate themselves. This involves educating consumers on how to invest in real estate and how to improve income. Leads are acquired through a number of sources, including direct mail, TV infomercials, radio advertising, trade events and training events. Potential customers receive educational products, business improvement training and passive income. The typical experience of a Luxury Home Group customer involves the potential customer first contacting LHG; that person is then asked to decide whether or not he/she will attend a LHG workshop within seven days of first contacting LHG. In more than ten years with approximately 100,000 customers
At times, customers are not completely satisfied with their experience. One particular example of this involved a certain client alleging that the LHG owner has never successfully completed a real estate deal. “This client claimed that their bank account is now empty because LHG did not have the experience in the real estate industry,” states Marco Kozlowski, a representative of Luxury Home Group. However, Mr. Kozlowski states that this is not a commonly received complaint. “LHG was established in 2003. In more than ten years with approximately 100,000 customers (average 5,000 new customers annually), LHG averages about 1-2 complaints per year,” he states. In situations where a complaint does arise, the team at LHG strives to personally handle each issue to the best of their ability. “LHG handles every complaint on a personal level. The claimant is [contacted] in a timely manner via e-mails and direct telephone calls,” states Mr. Kozlowski. LHG also does not employ any further follow-up procedures once a complaint or issue is resolved.
LHG does not generally verify or respond to complaints lodged against them on Ripoff Report, “since most are baseless issues,” states Mr. Kozlowski. He further states, “The overwhelming number of LHG clients utilize the LHG website for conflict resolution, rather than Ripoff Report.” However, in response to the complaint lodged against LHG on Ripoff Report regarding the owner having never successfully completed a real estate deal, Mr. Kozlowski explains that after lodging the complaint, that particular client received financial support from LHG in the amount of $10,000, but did not in turn pay any money to LHG. LHG has a refund policy
If a customer feels he or she did not receive the products or services that were promised, LHG has a refund policy in place. “LHG would immediately refund the client’s money if the complaint is within the seven-day period clearly defined in the client paperwork. After the seven-day period, the money is not refunded,” states Mr. Kozlowski. LHG tries to disclose any information regarding the success of the program to the client up front. This is provided to the client by way of testimonials on LHG’s website and videos of LHG’s success with clients. Additionally, LHG could supply the inquiring client with satisfied customers’ information and facts pertaining to LHG investments. Since receiving complaints on Ripoff Report, “LHG has instituted new software that will assist in focusing on getting back to customers as quickly as possible to help resolve issues,” states Mr. Kozlowski. “No e-mails will fall through the cracks.”
Luxury Home Group recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for business and clients to interact and resolve issues. Mr. Kozlowski states that LHG is honored to be a part of the program, and the opportunity it provides for businesses to have a voice in response to complaints lodged against them by unhappy clients. Marco Kozlowski / Statements from the owner "
If you don't pursue your dreams, you will work for someone that did! I have brought together the greatest minds for my power team - a group of international investors, business mentors and leaders in their field love working with me."
The VP of customer Care stated "I have seen Marco take great personal interest in the customized success path designed for many customers. With his music, real estate and entrepreneurial background coupled with his years of experience in sales and marketing with global organizations, I know that he has unique insights that can only serve our clients and the organization. It always gives me great pleasure to go back to a customer a year after their experience and see how well they are doing.”
Marco Kozlowski also takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Marco provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Marco is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers.”
Ripoff Report was pleased to learn that Marco Kozlowski’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. Marco Kozlowski's Client Care Program
Under promise, Over Deliver - Delivered! "
I followed the bouncing ball Marco!” and here is the $XX,XXX.xx [FTC no longer allows us to show dollar amounts for testimonials] check to prove it. I used the easy to follow step by step system you laid out for us…I can now stay home with my kids and am off the hamster wheel making other people rich.” ~ Mary Daugs – Williamsburg, VA
"We generated $XXX,XXX.xx [FTC no longer allows us to show dollar amounts for testimonials] on our first deal. We had only $100 at risk in our option and sold the house within 32 days! We made more in that one transaction than we did working for our old company for an entire year! Thanks Marco!” ~ Ken and Jeanette Hall – Orange County, CA "
I grossed $XXX,XXX.xx [FTC no longer allows us to show dollar amounts for testimonials] from one deal!!! Thanks isn’t enough Marco!” ~ Ken Younger – Washington D.C
Ronnie Made $XX,XXX.xx [FTC no longer allows us to show dollar amounts for testimonials] In Just 45 Days With Marco’s System! “After seeing you speak I signed up to your event a bit skeptical of the results. Well, I just cashed an $XX,XXX.xx [FTC no longer allows us to show dollar amounts for testimonials] check just 45 days after attending your amazing seminar and I am now a believer!! Thank you so much for the experience, I can finally quit my job and focus on the opportunity you have paved for me!” ~ Ronnie Barras – New Jersey
“My husband was shocked when I controlled a luxury home and sold it 37 days later for $XXX,XXX.xx [FTC no longer allows us to show dollar amounts for testimonials] on ONLY a $100 investment!” Thanks Marco! ~ Evelyn Tejada – Boston, MA "
After working in technology sales for over 30 years, Brett decided to take a break! He always wanted to get his hands in real estate, but didn’t really know where to go or what to do. After attending Robert Allen events, stock trading, purchasing rental properties, flips, and rehabs, he became frustrated because nothing really stuck. In April, he attended a Ted Thomas seminar where he heard Marco speak. He was so excited by what Marco was teaching he rushed to attend our Orlando boot-camp in May. After leaving Orlando, Brett followed Marco’s “Successipe” approach along with getting valuable advice from Marco on the Post Calls. Since the end May Brett has contracted 8 options with 8 liquidations events!” ~ Brett Orr made it happen in 45 Days
Marco Kozlowski recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation Marco Kozlowski has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Kozlowski, Ripoff Report is convinced that Marco Kozlowski is committed to quality delivery of services resulting in total client satisfaction. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
--------------------------------- NOTICE: About the Report below. Ripoff Report (((REDACTED))) some offending words and false accusations/statements because we found what was posted to be completely false. If the posting was true, there would have been legitimate proof or documentation. The claims were absolutely ridiculous. Ripoff Report was not sent any evidence for the claims the author of the Report below made – unfortunately this could be a competitor. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, .. Ripoff Report emails everyone that filed a complaint so the member business could make things right with them… our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus Ripoff Report hired a 3rd party verifier who inspected the offices of Marco Kozlowski / Luxury Homes Group and found them to be legitimate with the credentials supporting this fact.
Spent $15,000 on Marco and his flipping luxury properties program. Spent thousands more on signs, advertising, phone services, etc. Got several deals, and turns out, Marco has never actually made money on these luxury home sales! In fact, he was unable to provide a single reference for charities he had worked with, nor a single title company or real estate attorney in the state of Florida.
My bank account is now empty and my reputation is tarnished.
He also uses the name of Marco Olivier.
Would like to recoup some of my money.