Complaint Review: Gary Pools, Gary Store Owner Leif Zars | Notice: Ripoff Report VIP Arbitration Decision: A neutral and independent Arbitrator has determined that the following Report contained one or more false statements of facts. The false statements have been redacted as ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)) | ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)) San Antonio Texas

RIPOFF REPORT VIP ARBITRATION

SUMMARY OF ARBITRATOR’S DECISION

Gary Pools, LLC, Complainant

v.

Anonymous, Author of Report #465559,

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Complainant Gary Pools, LLC (the “Complainant”) has challenged the truthfulness of certain specific statements (each, a “Statement”) posted by Author Anonymous (the “Author”) on the Ripoff Report website at www.ripoffreport.com as Ripoff Report #465559 (the “Report”). The Author has accused the Complainant of selling the Author a pump which was not suitable for the intended purpose. The Complainant denied all such accusations. The Author did not submit a response to the Complainant or any contact information. Therefore, in accordance with the Ripoff Report VIP Arbitration Rules (the “Rules), the Author waived their right to participate in this Arbitration. By submitting a Report and a Complaint on the Ripoff Report websites, both the Complainant and the Author have agreed to submit the dispute to the Ripoff Report VIP Arbitration Program.

 In accordance with the Rules, the Arbitrator was asked to decide whether the challenged Statements were an opinion or a fact. If, and only if, the Statement was determined to be a statement of fact, the Arbitrator was asked to further decided if, by a preponderance of the evidence, to determine if the Statement was true or false. If the statement identified by the Complainant is determined to be an opinion, no determination will be made as to that particular Statement because an opinion cannot be determined to be true nor false.

In this case, the Arbitrator had only the evidence submitted by the Complainant to consider. The evidence submitted included Ripoff Report #465559, Complainant’s Arbitration Statement, Complainant’s Witness Statements, and supporting documentation.

Each Statement challenged by the Complainant has been considered, together with any Witness Statements and Documents provided by the Complainant for determination of the truth or falsity of the Statement. The Author did not provide a response to the Complaint.

The Arbitrator determined that the certain statements challenged in the Report were false. Therefore, according to the VIP Arbitration Rules, those statements have been redacted.

Decided November 25, 2014

Bruce E. Meyerson, Arbitrator

* A copy of the full Arbitrator’s Decision is available upon request. Please e-mail arbitration@ripoffreport.com with the name of the Complainant and Report number.

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Gary Store aka Gary Pools sold us a Speck Pump for $745 for our inground pool. ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). Even worse the owner, Leif Zars, admits in writing that they use this very same pump in the installation of their inground pools for all of their customers. Many people have paid thousands if not hundreds of thousands for pools that are installed ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). 

Our pump ran hot, so hot you could not even touch it and was hot even after being off and the breaker off as well for four hours. We did not know any of this was going on. We only knew it kept tripping the breaker. Then we found in the Owner's Manual that it was ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). The Inspector of our little town said this could have ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). I am interested in getting in touch with all Gary Pools customers to investigate if they have these same pumps so that they will ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).

Juanita
Poteet, Texas
U.S.A.