• Report: #998242
Complaint Review:

Mark Dulisse

  • Submitted: Wed, January 16, 2013
  • Updated: Wed, January 16, 2013

  • Reported By: John — Port Alberni British Columbia Canada
Mark Dulisse
University Ave, Charlottetown, PE, Canada C1A 3R6 Charlottetown, Prince Edward Island United States of America

Mark Dulisse Dulisse Co. Inc Refused to provide support or refund for none working product Charlottetown, Prince Edward Island

*REBUTTAL Owner of company: Mr Anonymous

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On 14th December 2012 I purchased a Warrior Special Offer (WSO) titled Tube Maker Pro from Mark Dulisse. This software was described as being able to "curate" images from the internet and put them together to form a video. I downloaded the software and found that it did not "curate" anything but simply took copyright images from various sources on the internet including Pinterest and Google and put them together in video form. A sure recipe for disaster when copyright holders sue you for stealing their images. This was pointed out in great detail by several authoritative commentators in the discussion thread attached to the WSO.
Marc Dulisse simply scoffed at this and denied any responsibility for what anyone did with the images after using the software to obtain them. Gone was any reference to "curation" which would have made use of the images legal when properly done.
I also found on trying to use the software that it would scrape the images from the internet but would not make a video on my computer. I filed a support ticket on 16th December at mark dulisse support and this was ignored. I filed two more support requests in the next several days which were completely ignored with no response from Mark Dulisse.
I then requested a refund since the product was useless and Mark Dulisse had prominently advertised a 30 day refund guarantee with no conditions attached. This was ignored with no response. I filled two more refund requests in the next few days with absolutely no response.
I then filled a dispute and request for a refund with Paypal which is the payment processor Mark Dulisse uses. This is still in process but Paypal do not provide refunds for digital products so I know I am unlikely to get a refund. Mark Dulisse has made no reply to the Paypal dispute to date.
On the thread discussing the Tube Maker Pro product there are numerous other people complaining about no support and no refund. They are all brushed aside with no reply. Mark Dulisse is known as a prolific internet scammer which can be readily seen by searching the internet for Mark Dulisse scam.
People like Mark Dulisse hurt ethical and  honest internet marketers by their actions and total lack of integrity and honesty. I urge everyone to beware if thinking of doing business with Mark Dulisse and to buy only with a credit card so that they can charge back if necessary for a refund. Mark Dulisse pushes payment by Paypal since he is well aware that they will not refund for digital products.

This report was posted on Ripoff Report on 01/16/2013 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mark-dulisse/charlottetown-prince-edward-island-c1a-3r6/mark-dulisse-dulisse-co-inc-refused-to-provide-support-or-refund-for-none-working-product-998242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Mr Anonymous

AUTHOR: Mark Dulisse - (Straford)

First of all, I always upset about customer complaints that I feel are unwarranted.

The software legally takes images from different places to create a video. If you are unsure if an image is protected under copyright laws, we ask you to get permission first.

Here is a screenshot of our software telling you this:


As for it not working to your satisfaction, we apologize. We are more than happy to refund you, as our page says. We had about a 5% refund rate, which is really good.

If you can email me, and perhaps I can give you also a credit on another best selling software that I have too.




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