Complaint Review: Mark Gaetano Cappitella - East Haddam Internet
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- Author Confirmed
- Mark Gaetano Cappitella Internet USA
- Phone: 860-818-4334
- Web: www.mgcpuzzles.com
- Category: Photography
Mark Gaetano Cappitella mgc puzzles Took payment ($270) to make puzzle but hasn't delivered and will not take my calls East Haddam Internet, New Jersey
*Author of original report: Customer Service
*REBUTTAL Individual responds: Failed to follow up
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On February 8th of this year I filled out an order form on mgcpuzzles.com for a custom made puzzle. The form had the option of making the shipping a rush order and I selected it in an attempt to get it before the next weekend. The full amount turned out to be $270 which I paid for with my debit card. A few days later the payment went through. I still haven't received the puzzle. I used the information email form on his site to ask if there was a problem and never got a response. I called the number on his website about two weeks ago and he said he had been sick but would get right to mine. Still nothing. Called him yeasterday and it went straight to email. Tried again today and went straight to email. Sent him an email via his form again today and haven't received anything back.
This report was posted on Ripoff Report on 03/08/2016 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mark-gaetano-cappitella/internet/mark-gaetano-cappitella-mgc-puzzles-took-payment-270-to-make-puzzle-but-hasnt-deliver-1292389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Customer Service
AUTHOR: - ()
SUBMITTED: Wednesday, March 23, 2016
What is sad is that it took doing this to finally get a response from Mark. It was by far the worst customer service I've ever had for anything in my life...and I've been around awhile.
Yes, I received it (almost a month after I was told I was going to get it) and it is a nice puzzle...but I would sure never use this company again. All I needed was a response. Anything.
#1 REBUTTAL Individual responds
Failed to follow up
AUTHOR: M G C - (USA)
SUBMITTED: Tuesday, March 22, 2016
This customer received their product the day after this report was filed, and it was shipped the day BEFORE this report was filed. They have in their possession what was ordered, plus 40% more. I hand made them an even better more detailed and better puzzle than what they ordered because I had some delays in getting it out.
I love how they were happy to file this report, but then after getting the product, in an even more expensive version than what they paid for, they made ZERO effort to come back here to follow up that they did receive what was ordered, or that they received an even better item than what they ordered. Nice!
MGC
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