Report: #1087175

Complaint Review: Mark Pease @ First Commerce Credit Union

  • Submitted: Wed, September 25, 2013
  • Updated: Wed, September 25, 2013
  • Reported By: Tallahassee Realtor — Tallahassee Florida
  • Mark Pease @ First Commerce Credit Union

    Tallahassee, Florida

First Commerce Credit Union Mortgage manager Mortgage manager Mark Pease Tallahassee Florida

*Author of original report: Open house

*Author of original report: Mark Pease Mortgage Manager

*UPDATE Employee: Response to "Realtor"

Show customers why they should trust your business over your competitors...

I am a realtor here in Tallahassee Florida with very strong relationships with local title agencies. The mortgage manager at First Commerce Credit Union has not once took the blame upon himself when closings go very wrong. The Real estate agents with experience and common sense along with title agents knows it not always the processors, closers or even the loan officer fault but take ownership for your team.

For example, when a team has a bad game or season they move around some or bench some players or remove them from the roster. When the team have another bad season and the owner or in this case senior leadership need to look at replacing the coach or manager.

Here is a list of True facts from realtors and title agents:

1. His name is Mark Pease and he doesn't like to return calls but will send a lengthly email

2. If he get around to calling he dominates the conversation with the same speech as before (yes, it happen before)

3. The closer or person who sends the HUD asks questions like its her first month on the job

4. The loan officer (female) has a hung up on a client and the Good Faith Estmate changes let's not go there.  But this make me wonder who is the leader.

5. The title agents says the underwriting is not done here locally

6. One agent said the mortgage manager Mark Pease never called her client back and "that person" works at the credit union. So "that person" went to a local bank as instructed by an employee at the credit union.

7.  Another agent said another client that works at the credit union was so upset that the mortgage manager doesn't return calls and when they did speak it was in a tone that "she" should have known how the mortgage process works. Yes, she was a first time home buyer

....... So if players tell other interested players not to play for this coach maybe the coach need to be replaced.

8. Ask Jerry Osteryoung who is the Chairman of the Board about his experience with Mark Pease

9. Ask employee Park Broome about his experience with Mark Pease

10. Ask Ric Holified (realtor) he said just complain or threaten not to send business and you will get what you want or someone fired. I revealed his name because he did and continually does unethical business arrangements and i am very surprised that someone at FCCU approved his loan. In which he braggs about and can't believe it himself.

11. Lastly, Mark Pease Mortgager Manager/Coach/Leader is it true that you approved a realtor loan based on the possibly that they will send you future business and a commission income from prior years but not recent 2 years? 


First Commerce Credit Union need to change coaches if you want to survive in the purchase business.



Tallahassee Unknown



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Updates & Rebuttals


#1 Author of original report

Open house

AUTHOR: Professional Realtor - ()


At a recent open house a realtor and I were discussing the real estate market and mortgages. After hearing about how dissapointed the agent was with first commerce and the manager himself. She said two clients who attended the first time homebuyer workshop in July that was given by first commerce mortgage manager Mark Pease came back and didnt want to buy a home at all. Another agent convinced them to speak to capital city bank  Everything was explained clearly and both are now in their homes.

Realtors talk and so do title companies.

How many mortgage loans has that credit union closed in the last three months and compare those numbers to Capital City Bank which closed over 60 mortgages in October.

Again, Change the mortgage manager if your want to survive in the purchase business. Sponsor a few realtors socials and show up at Tuesdays morning meetings.


TBR member

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#2 Author of original report

Mark Pease Mortgage Manager

AUTHOR: Realtor - ()


12. Mr. Hanley VA loan - that's all I have to say about that but I heard they was glad it was over. It appears first commerce is the middle man on government loans.

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#3 UPDATE Employee

Response to "Realtor"



The company noted above takes pride in our team members (all hired and regularly reviewed in accordance with our policies and held to our high standards), who work to provide remarkable service to our members, their fellow team members, and our business partners including Realtors every day. Realizing we aren’t perfect and it is impossible to please everyone all of the time, we regularly solicit feedback in our constant quest to make our service even better.


We also take pride in providing local underwriting on our mortgages; however, in line with the industry standard, when application volumes are high, we outsource to expedite service to our members and real estate industry partners.


We encourage anyone who would like to provide feedback or discuss our policies and procedures to contact the credit union at 850.488.0035, ext. 3551.

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