Report: #1039466

Complaint Review: Market Traders Institute | Ripoff Report Verified Safe

  • Submitted: Sun, March 31, 2013
  • Updated: Fri, June 21, 2013
  • Reported By: Ripoff Report — Tempe Arizona
  • Market Traders Institute | Ripoff Report Verified Safe
    400 Colonial Center Parkway Suite 350
    Lake Mary, Florida
    United States of America

Market Traders Institute REVIEW: MTI - Market Traders Institute is committed to customer satisfaction, 100% money back guarantee on their education. Family owned, over 19 years of success providing lifetime access to all classes, they seek to ensure everyone has the same chance to learn & profit from the currency markets. Expanded customer service, technical support, analyst departments, students' confidence & satisfaction is at its highest level. Market Traders Institute receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Market Traders Institute 100% customer satisfaction money back guarantee, increased support network lets customers feel confident and secure. Ripoff Report Verified as a safe business service.

Show customers why they should trust your business over your competitors...

Ripoff Report REVIEW / Market Traders Institute

Market Traders Institute joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....

..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

Market Traders Institute is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ripoff Report

MarketTraders Institute approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Market Traders Institute did just that.

Market Traders Institute has gone through great lengths to make sure they try and resolve any and all customer issues. Market Traders Institute has joined the Corporate Advocacy Business Remediation and Customer Satisfaction Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren't taken care of. Market Traders Institute stated, We have a "No Client Left Behind Policy" that goes to great lengths to ensure clients, new and old, get all the hand holding and support they need. Our education is designed to be worked at the student's own pace, so our customer service experience works around their schedule to make sure they get through the education and have all of the tools to become successful in the market.


Market Traders Institute is a family owned and operated education company dedicated into turning trading hopefuls into confident and strategic trading success stories. For more than 19 years, Market Traders Institute has provided premier education in a step-by-step format designed to help traders of all skill levels learn the trading success keys and lessons discovered by 20+ year trading veteran, Jared Martinez (better known in the global community as the FX Chief). More than tens of thousands of students have become lifetime students of MTI and the Ultimate Traders Package on Demand and continue to be taught and mentored by Jared, MTI's professional Forex analysts, and guided by education specialists.


MTI is different from many other educators in the fact that they aim to produce independent and knowledgeable traders, not trading drones who simply react to another trader's signals. Rather, Market Traders Institute gives traders professional tools to aid them in understanding the market better and ultimately making better trading decisions based on a fuller understanding of the market.

Aside from this, Market Traders Institute provides time-tested strategies and techniques as well as training for the trader's mindset in order to help traders reach their goals. MTI is proud to say that their success is not measured by a dollar amount on a spreadsheet or a head count of students, but rather the number of happy traders whom attribute their successes to the never-ending education provided by MTI.

Market Traders Institute / Statements from the owner.

I'm Jared Martinez, also known as the FX Chief. I am the founder and CEO of Market Traders Institute, Inc. I would like to thank you for taking the time to review Market Traders Institute. The many years I spent struggling with the market was all worth it now that I am able to proudly claim more than 20 years of successful trading and a world-leading education package which has been changing lives. I receive mail from my students day in and day out about how their trading struggles have eased after they were able to learn from my mistakes and my years of trading in order to take their trades to the next level. Traders everywhere are able to say that they are moving toward their goals and achieving the successes they always knew they could achieve but just didn't know how because of the dedicated support team here at MTI. I must say that I traded alone when I first jumped head first into the market and I do not wish this lonely and stressful journey on anyone. This is why the work of Market Traders Institute is so important to me and the tens of thousands of traders it has been able to help so far. I hope that as this number of students and success stories grow, you will choose to join our MTI family and allow us to work with you to reach the trading and financial future you and your family deserve.


At Market Traders Institute, our in-depth and step-by-step education package is designed to not only help traders learn at their own pace, on their own time; it is designed to give traders a real look at the market and the fundamental keys that could help them advance in their knowledge and skills. Through interactive lessons, live and archived training sessions and more, MTI provides an always improving education package designed to change as the market and trading world does as to always keep students abreast of the latest trading trends and techniques. MTI provides a variety of education courses for traders of all levels. Students seeking to specify their training to meet their individual trading personalities and needs can do so which allows students customize their education to specifically meet their individual needs.

The quality of Market Traders Institute's education does not stop at online and onsite training, rather one of the most important parts of its education is the number of dedicated support staff on the phones offering personalized education support for students around the globe.


As stated above, Market Traders Institute is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Market Traders Institute and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Market Traders Institute a positive Rating. Market Traders Institute made efforts to ensure that all customers were satisfied and Jared Martinez assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.

Jared Martinez, the CEO and founder of Market Traders Institute, stated, Serving students is not only a top priority at our organization, it is the spirit that drives all actions in the company at all levels. We understand that serving our clients is a 24-7 job that takes a great deal of understanding, patience, and hard work, and we have been taking steps and will continue to take steps to continue improving our service to the students we are dedicated to serving. This is the never-ending journey MTI has instilled to its core and we are ready to prove it.


A redesigned No Trader Left Behind policy refocuses employees and assures students that their success goals and education needs are a top priority in the day-to-day tasks of employees at all levels of the organization. This policy has already been set in motion and can be seen through increased contact with students, dedicated account executives focused on understanding the specific needs of each student. Additionally, changes to the way their Refund Policy is presented have also been in place for months and have drastically reduced the complaint rates. All students see the refund policy in the sales presentation, have it explained to them by their educational specialist, are required to agree to it on a separate form, and then an team member from our compliance department reviews the entire sale including what is involved when asking for a refund on a separate call with the customer.

Market Traders Institute was created by a real Forex trader for real traders in order to provide them with the tools and resources they could utilize to begin or continue their journey alone, but rather with an entire support staff of skilled and educated helpers. This means new products, more one-on-one time with students and a dedication to becoming a part of each students arsenal for years to come.


Many companies do not prepare traders, they spoon feed them information from unreliable sources that put traders at risk or only give them trade signals to follow from other traders or robots. Market Traders Institute gives students tools and resources they could use to learn how to evaluate the market FOR THEMSELVES and to make strategic and confident trading decisions without trusting a stranger with their trades. Its the difference between giving a man a fish and teaching him to fish.

..Market Traders Institute prides itself in creating strong and confident traders ahead of the trading game by preparing them with the time-tested knowledge and trading success keys of a world-renowned trading professional. Because of its dedication to creating an unlimited learning environment for traders, MTI separates itself from the number of trading signal companies which refer to themselves as educators.

*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at

This kind of dedication to customer service means that Market Traders Institute will go to great lengths to help students receive the Forex education and support they need and deserve as a part of their customer-oriented corporate culture.

In the future, if anyone has any complaints or concerns in reference to Market Traders Institute, they are invited to contact them directly via email:

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Market Traders Institute or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us.

..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Market Traders Institute.

Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Market Traders Institutes Commitment to Excellence and Consumer Satisfaction. .... Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team.. consumers, for consumers

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This report was posted on Ripoff Report on 03/31/2013 11:29 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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