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Report: #1189979

Complaint Review: Massage Envy - Chandler AZ - Chandler Arizona

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  • Reported By: GrandmaB — Chandler Arizona
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  • Massage Envy - Chandler AZ Gilbert Road Chandler, Arizona USA

Massage Envy - Chandler AZ overcharging on a gift card Chandler Arizona

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 I was gifted with a Massage Envy gift card for a free massage.  I made he appointment and told the person when I made the appointment that I had a gift card for a free massage. The individual who gifted me with the card purchased the card as a free massage.

 Once the massage was over I went to present the gift card and was told that in addition to the gift card I owed 69.00 dollars and that the total was $99 for the free massage.  This would make the gift card only worth $30 dollars.  Totally unacceptable. I complained and questioned the amount but was told that the card was only worth $39 dollars which was not correct - I paid the balance and told them I would never step foot in the salon again and would be sure to warn everyone I knew not to go there. They said the $39 massage is only for members.

 When I arrived home I had a message from the salon saying that they spoke with their manager and would refund me the $60.00.  If I hadn't complained I would have been out $60 dollars for a massage that was not worth $60 and certainly not up to the spas that charge $99.  What a gimmick.  They did refund me the money - but definitely the purchase of the massage was for relaxation and I left there not relaxed.  At least they did the right thing and refunded the money.

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 11/19/2014 10:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-envy-chandler-az/chandler-arizona-85225/massage-envy-chandler-az-overcharging-on-a-gift-card-chandler-arizona-1189979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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