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Report: #1107080

Complaint Review: Massage Envy Diamond Bar - Diamond Bar California

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  • Reported By: Joshua — Broken Arrow Oklahoma
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  • Massage Envy Diamond Bar 1195 S Diamond Bar Blvd Diamond Bar, California USA

Massage Envy Diamond Bar Refuses to cancel membership Diamond Bar California

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I called in to Massage Envy located in Diamond Bar, CA because I wanted to cancel my membership. When I signed up I was told when I signed up that since I am in the military if I wanted to cancel my membership all I had to do was call ANY Massage Envy location and ask for a cancellation. This turned out to be very untrue. Every local massage envy has told me that I can only cancel my membership at the location I signed up for.

So after many calls and phone holds I was finally able to speak with someone about canceling my membership. I told the representative that I didn't want the membership anymore and that in the three months I did have a membership I haven't been to an establishment for a massage since my very first visit so i no longer wanted to pay for services I wasn't recieving. She told me it was fine and that she will cancel my membership without charging me for the additional 30 days or so.

Today I checked my account balance and noticed that I was charged $295 by massage envy and had been getting charged monthly since my membership was "Canceled." I've tried to call multiple times and every time I called I was either put on hold, hung up on, or told only a manager can cancel and she was either on the other line or too busy to come to the phone.

This is outrageous and I am furious about the fact that I have lost so much money for a service I have only recieved once!! Massage Envy is very unprofessional and it highly upsets me that I am risking my life daily to protect and serve this country that I love, only to find out I'm being screwed over by a greedy, dishonest establishment such as massage envy. At this point I'm fed up with trying to be nice and if I have to I am willing to take this subject matter to court.

This report was posted on Ripoff Report on 12/14/2013 05:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-envy-diamond-bar/diamond-bar-california-91765/massage-envy-diamond-bar-refuses-to-cancel-membership-diamond-bar-california-1107080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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