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Report: #912594

Complaint Review: Massage Envy- Midtown - Atlanta Georgia

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  • Updated:
  • Reported By: Misstwj2000 — Atlanta Georgia United States of America
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  • Massage Envy- Midtown 650 Ponce De Leon Avenue NE #600 Atlanta, Georgia United States of America

Massage Envy- Midtown Massage Envy Spa- Midtown, Massage Envy, Massage Envy Spa Company Stole over 100.00 and refused to cancel service even after 5 times of me canceling Atlanta, Georgia

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In February of 2012 I called the Massage Envy Midtown Spa, Atlanta, GA asking that I cancel my services. They informed me since I was calling after the 15th (which is when my monthly payments came out) that I would still be charged one finally charge in March. It seemed fair and I agreed to have one finally charge of 59.00 come out in March. April of 2012 I recieved another charge, contacted them, and informed them that it had to be a mistake, the girl at the front desk then informed me that the previous operator made a mistake and actually i was supposed to get charged 2 more charges per their policy. She apologized for the inconveince and had the manager reach out to me and state the same thing. I was charged another 59.00 in May, they promised it was the LAST ONE and that I had been getting misinformed each time I called, but this time they could assure me that I was not going to get charged anymore. I did NOT recieve a payment in June, but today July 16, 2012 I looked into my bank account, and we have yet another charge of 59.00. I have currently been scammed out of $177.00 as the payments should have stopped after March (I'm giving them March despite me cancelling well before my payment due day OVER 30 days notice was given). I thought that things were just getting mixed up, but now after putting all of the pieces together its been a big scam and I have requested my refund. This should not be allowed for customers to have a company continue to STEAL their money out of their account despite cancelling their service over 5 times. 

This report was posted on Ripoff Report on 07/16/2012 05:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-envy-midtown/atlanta-georgia-30308/massage-envy-midtown-massage-envy-spa-midtown-massage-envy-massage-envy-spa-company-st-912594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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