ED Magedson – Founder
Massage Envy7101 France Ave S Edina, Minnesota USA
Massage Envy Charge credit card without permission Edina Minnesota
First of all, 60 minute massage is misleading - it is only 50 minutes, with 10 minutes of "consulting". It doesn't take 10 minutes for me to say "deep-tissue please".
Second, their cancellation policy affords the company more money than if you show up. I do take responsibility for missing one appointment (it would be nice if they wouldn't have missed their reminder call), but I was surprised to see the monthly fee that includes a one hour massage PLUS an extra $45 for the missed appointment.
The point is that the monthly fee includes an hour-massage, but if you miss it they tack on another fee for the missed charged, effectively double-charging you.
Oh and guess what? I used two different cards during different visits, and apparently they keep it on file without asking!!!!!!! The two charges came from 2 different accounts.
I plan on cancelling after my membership is over, and in the meantime I'll get my monthly massage and the therapist will get $0 in tip until I recoup my $45.
And you can bet your a** I will get documents from them when I cancel to prove I did indeed cancel.
This report was posted on Ripoff Report on 05/27/2013 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy/edina-minnesota-55435/massage-envy-charge-credit-card-without-permission-edina-minnesota-1054179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.