• Report: #952813
Complaint Review:

Massage Envy

  • Submitted: Tue, October 09, 2012
  • Updated: Tue, October 09, 2012

  • Reported By: Stressed Customer — Long Beach California United States of America
Massage Envy
12340 Seal Beach Boulevard Internet United States of America

Massage Envy Would not cancel contract, Autopay after cancelled, $885 payment attempt 1 year after contract Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I signed up for a monthly massage contract with the ability to cancell during a specified time period. I decided to cancell and contacted them to find out the process. I went in to sign the cancellation paper and was told it would be processed. Two months later a change for service was taken from my debit card and two days later a charge for two more months of service was taken. I did not notice until all three chanrges were taken from acct. I contacted them but was told the service was never cancelled. When I went back to Massage Envy they said my account was placed on hold not cancelled because I did not do it within the appropriate time period. This was untrue, the cancellation had been done but was not processed.  The manager tried to say she was unable to cancell the contract this late in the contract and I could use the massages for previous months if I bring the account current. I refused and told her I will not be paying anymore on this account as the error was on their part. I did contact my bank and was able to dispute and reverse the charges.  It has been over a year since this issue and the other day Massage Envy attempted to charge my card $885. Luckly it did not go through. I have again contacted Massage Envy and they calim they have "No idea why and who would have charged my card". I was unable to speak to the manager, not suprised, and have not got the requested call back from the manager or the Franchise owner. Intresting they calim I owe the for 9 months of payment on my contract that was never cancelled. They offered for me to use the nine massages if I bring my account current. I have talked with many people in my neighborhood that have had similar issues with this location. STAY AWAY- do not get pulled in by the promotional offer- DO NOT sign contract, it will never end.. [continued below]....

This report was posted on Ripoff Report on 10/09/2012 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy/internet/massage-envy-would-not-cancel-contract-autopay-after-cancelled-885-payment-attempt-1-y-952813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Massage Envy

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?