• Report: #378082
Complaint Review:

Massage Envy

  • Submitted: Thu, October 02, 2008
  • Updated: Thu, October 02, 2008

  • Reported By:Sausalito California
Massage Envy
160 Donahue Street, #I Marin City, California U.S.A.

Massage Envy-Marin City, CA Don't believe what the sales people tell you. Sausalito California

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I purchased and pre-paid for 12 massages. At the time I was told I could use the 12 massages any time I wanted. All was fine for the first 8 massages during the first year. After that, I was told that my remaining 4 massages that I had pre-paid had been deleted from my account because I had not "renewed" my one year membership. I never signed up for a one year membership. I had paid in advance for 12 massages, not a one year membership. In addition, when I spoke to the manager he showed me a note in my chart that said he had informed me that the 4 remaining massages were being deleted. NOT true. If that were the case I would have gone in 4 days in a row for 4 massages to use them up. Every time I went in I verified how many massages I had left on my account and never was told they would expire. I have reported them to the BBB. I hate being lied to.

Sausalito, California

This report was posted on Ripoff Report on 10/02/2008 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy/marin-city-california-94965/massage-envy-marin-city-ca-dont-believe-what-the-sales-people-tell-you-sausalito-califo-378082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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