Massage Envy is dishonest, unprofessional, scam artists, and beware of their membership's. DO NOT GO HERE!! Puyallup Washington

The same thing happened to me when I went to the Puyallup Massage Envy. I was asked to join the membership program & told that it is a month to month & if I needed to cancel for any reason to give them a 30 day notice in writing & it would be cancelled. 

I had some hard financial times over the winter & called the Puyallup Massage Envy, saying that I wanted to cancel & was told that I would need to come down to fill out the cancellation paperwork. After I got there, they told me that I had actually signed a contract not for 12 months, but for 12 massages. If I wanted to cancel, I had to pay the full price of however many massages I had not used, at the full price (I believe it was 8 I had left), which was just shy of $500. 

Of course, now that I think about it, I should have read the contract from the beginning but the fact that I was told something different, gave me enough reassurance to not feel the need to read it. I ended up paying the money to cancel but I do agree that they need some better management & probably some better training. (Although I didn't know you needed to be trained not to lie!) Good luck to you & my advice in the future is always read through every contract you come across, no matter who it is.