• Report: #1041034
Complaint Review:

Massage Envy

  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013

  • Reported By: Ed — Virginia Beach Virginia
Massage Envy
Landstown Commons Virginia Beach, Virginia United States of America

Massage Envy Difficult cancellation policy. Scheduled appointments are getting mixed up so you show up for a scheduled massage and they cannot find your appointment. they will try and charge you an extra month whe Virginia Beach, Virginia

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Have been a member for 18 months but have started to see scheduled appointments not be honored. Had a massage scheduled and had an appointment card but when I arrived at the scheduled time, receptionist could not find the appointment. Told me I could come back at a later time but already re-arranging my work schedule, that was not possible.

Tried to cancel as my initial 12 month term had been met but management sent me a form to fill out and bring back to the office. Also, form stated that I would be charged one additional month after cancellation however, original contract did not mention charging an extra month.

Seems to me this place has gotten too big to care for their customers. Found another massage place where I am greeted as an appreciated customer.

This report was posted on Ripoff Report on 04/05/2013 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy/virginia-beach-virginia-/massage-envy-difficult-cancellation-policy-scheduled-appointments-are-getting-mixed-up-s-1041034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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