Report: #106508

Complaint Review: Master Spas

  • Submitted: Wed, September 01, 2004
  • Updated: Fri, September 10, 2004
  • Reported By: Center Moriches New York
  • Master Spas
    1611 Lakeland Ave, Bohemia, NY 11716
    Bohemia, New York
    U.S.A.

Show customers why they should trust your business over your competitors...

We purchesed a spa tub through Master Spas of Long Island and since the day it was delivered it did not work correctly. I called numerous times to have it fixed and they sent people out who were not even technicians which were not able to fix it of coarse. After 7 visits to our home to look at the spa the manager Richard Tamberino came and agreed to replace the spa, that was 7 weeks ago even though he said we would have the new one in 3 weeks.

He never ordered the spa and to top it off no one notified me! I found out today September 1st! Now they say that they will send a real technician out next week to look at it again. What's next? They have no idea how to run a buisness, why would they send someone to look at the spa if they weren't certified in the first place.
What ever happened to good old fashioned keep the customer happy.

Kerrie
Center Moriches, New York
U.S.A.
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This report was posted on Ripoff Report on 09/01/2004 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/master-spas/bohemia-new-york-11716/master-spas-of-long-island-has-extremely-poor-customer-service-liars-rip-off-bohemia-ne-106508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 Author of original report

Master Spas inc. is helping to rectify situation

AUTHOR: Kerrie - (U.S.A.)

Master Spas inc. has set up an appointment for the serviceman to return to rectify the problem, therefore I believe they are doing whatever they can to make sure my spa is in proper working condition. Thank You!!!!
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#2 Author of original report

Master Spas inc. not giving good service either

AUTHOR: Kerrie - (U.S.A.)

Master Spas inc. has been involved are are just giving me the run around. They are not resolving a situation that can be resolved by just exchanging the tub instead they would rather just drag on the situation, Obviously their warranty is not as good as they say.
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#3 Author of original report

Richard Tamberino the owner of Master Spas of Long Island

AUTHOR: Kerrie - (U.S.A.)

Master Spas of Long Island is the issue right now! The owner Mr. Tambberino is the problem!!!!not Master Spas inc. but they should make sure that this situation is taken care of very quickly as it should be. Master Spas inc. just got involved because the owner of the store Mr. Tamberino Master Spas of Long Island never told the company what was going on. They had no idea that he sent servicemen here that were not qualified to fix my spa. Master Spas inc. also did not know that Mr. Tamberino put in writing that he would exchange the tub. Buyers beware that you should be very careful with Master Spas of Long Island as they DO NOT stick to their words. Master Spas inc. is dealing with this now and I will update this page to let everyone know how they deal with this situation.
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#4 UPDATE Employee

Independant Dealers

AUTHOR: Deron - (U.S.A.)

Please be aware that the company involved is Master Spas of Long Island NOT Master Spas, Inc.
Master Spas of Long Island is an independently owned and operated dealership. We here at Master Spas, Inc. are looking into this matter and have contacted the Representative for this region in this matter. Please feel free to contact me with any questions. Thank you.

Deron Hess
Master Spas, Inc.
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