Report: #539567

Complaint Review: Mastercraft Exteriors Inc.

  • Submitted: Tue, December 15, 2009
  • Updated: Wed, May 14, 2014
  • Reported By: Jan — Minnesota United States of America
  • Mastercraft Exteriors Inc.
    2340 County Rd J
    White Bear Lake, Minnesota
    United States of America

Mastercraft Exteriors Inc. Deceitful, Over-charges, Dishonest, Poor craftsmanship, Does not honor contracts, RIP-OFF, Uses cheap immigrant labor. White Bear Lake, Minnesota

*Consumer Comment: Their own community hates them

*REBUTTAL Owner of company: From Company Management

*Consumer Comment: liars

*Author of original report: TO VIEW COURT RECORDS


Show customers why they should trust your business over your competitors...

I decided to write this report after seeing a similar report(report #200907) on this same website about the so called "Spanton" family that previously owned other construction companies and now runs and owns Mastercraft Exteriors. I totally agree with Rich from S.Beloit, Illinois about the Spanton Family.

I experienced this first hand, because I have also been a victim of Mastercraft Exteriors. I just wanted to put this warning out there to all consumers about this construction company. "Please, Please!" think twice, before contracting with this company. You will save yourself alot of stress and money by avoiding this company.

They will take your money and run, they do not honor contracts, they over charge for their services, and they have poor craftsmanship to say the least. They should be called "Mastercrap", not "Mastercraft".

I did some more searching on the web, and also found another complaint from another victim of this company:

I hope that others will come forward and speak out against this company. We cannot let a company like this take advantage of the public.

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This report was posted on Ripoff Report on 12/15/2009 06:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Their own community hates them

AUTHOR: Enoughcrap - (United States of America)

Well here is my insight to your little problem with Mastercraft Exteriors. I am not surprised at all because Mr. Matt Spanton has made a living in his own community by ripping people off or not paying his debts. 

Sure the company is part of the BBB, any idea of how they became part of that? They paid money just like anyone else. So as long as they put their check in the mail they'll always be known as a BBB company. Seems odd that to become a member of an organization of quality businesses you can do all the shady practices you would like but you just need to send them a check  & your in.

I'm curious to know if the BBB would want a company attached to them that has a history of submittting invoices to the insurance companies for work that was never done to drive up the profits.  How about the fact that the company now owns Acculynx. Which is a company for construction companies to put in information about leads, bids to customers, etc. Putting all of that information into the hands of a competitor to come in & already have a leg up on the competition, since they know what his bid just was.

The company itself is your typically storming company just travelling around & taking advantage of home owners. Matt Spanton has made a pretty good living off of riding his brothers coat tale & using all his resources to screw people over in the process. So if you are thinking of doing business with Mastercraft Exteriors, Storm Solutions, or whatever company they will be in a few years, then you better hire an attorney on day one. It is almost inevitable that some sort of shady practice will be involved.
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#2 REBUTTAL Owner of company

From Company Management

AUTHOR: 61072 - (United States of America)

  Unfortunately Mastercraft has a large exposure for competition and customers who would like to take advantage of our success by defaming or threatening our reputation. Our principles and character are clear when you meet with our reps and management. Our sense of family runs from the top of the company to the crew members who spend Holiday Dinners with us. This report came just 24 hours later after a threat was made by a customer to extort $7000 from our company because the customer made a poor color choice. The claim was dismissed without any merit and thus this anonymous report without any justification was posted. If youd like to see the truth click the links below...

 MCE has been helping homeowners repair their homes since 1996 being founded right in White Bear Lake MN. MCE has an A+ rating with the BBB in EVERY LOCATION it services, is an Owens Corning Platinum Preferred Contractor (allowing us to offer the Owens Corning 50 YEAR Platinum Warranty to homeowners), has been recognized as an outstanding roofing contractor by Allied Building Products Corp. and ABC Supply Co., and, most importantly to us, has received numerous
testimonials and recommendations from among its thousands of satisfied customers.  We know it is important that we earn the trust of homeowners, so we welcome homeowners to look us up for themselves at and click on the Our Customers tab to read customer testimonials and to see before-and-after pictures of our work. Homeowners with further questions or concerns are always welcome to contact us; just click on the Contact Us link on our website for further contact information.

Mastercraft encourages consumers to remember that our industry is extremely competitive due to the lull in the economy and unscrupulous competition has used these "sounding board" anonymous websites to defame our firm and strike fear in the market. It is important to remember if a competitor utilizes such slanderous techniques, you should contact your
local BBB, community groups and state protection agency to report these sales practices as they are deceptive sales practices. Mastercraft Continues to hold our workmanship, character, and reputation with the highest standards and our industry continually recognizes us for it.

Please review the following 3rd party accreditations and our website to see for yourself why MCE is the best in the industry.

See Why MCE is the Best Choice...CLICK BELOW!
Illinois BBB Report A+
Minnesota BBB Report A+ Since '96
Indiana BBB Report A+
North Dakota BBB Report A+
Massachusetts BBB Report A+
Nebraska BBB Report A+
Texas BBB Report A+
MCE Wins Prestigious Award
National Platinum Status. Industry Leader MCE is Chosen
MCE President Speaks on Best Practices
M.Spanton Speaks as Industry Leader
Video Testimonials
Mastercraft Honored by Owens Corning and Allied Building Prodects
Get to Know the President of Mastercraft
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#3 Consumer Comment


AUTHOR: happy customer - (United States of America)

Liars! They did a fantastic job on my home.  We actually had a small leak a few weeks after and the owner came out personally on a Sunday and fixed it himself.  You obviously are either a rival company or an absolute idiot.  How can a company with an A+ BBB rating take your money and run?  Don't listen to this jackass who obviously has an alterior motive.  Mastercraft is a great roofing company and I would recommend them to anyone.  If you have any questions email me at
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#4 Author of original report


AUTHOR: Beware79 - (United States of America)

My two previous links above did not work for some reason. In order to view Richard Spanton and Matt Spanton's court records, go here:

 go to case search then click " circuit court".  Search by their names above.

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#5 Author of original report


AUTHOR: Beware79 - (United States of America)

This is the immoral, unethical, and shady character that Rich from illinois referred to on Report #200907. The Spanton family has close to 20 lawsuits/actions against them in the Wisconsin court circuit. The two links below will give you details to the cases against president/owner  Rich Spanton Jr. and his brother Vice President Matt Spanton. There are even actions against their parents Rich Spanton Sr. and Saundra Spanton. Seems their family has questionable characters.;jsessionid=BFF7320E12AF9F65DA58F0634428A8EF.render6?cacheId=CD14198B78FD64C75183711B4FA32A9C&offset=0&sortColumn=0&sortDirection=DESC;jsessionid=BFF7320E12AF9F65DA58F0634428A8EF.render6?cacheId=0B79B40C40A76F9BD3DC656842C2AE2E&offset=0&sortColumn=0&sortDirection=DESC



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