Report: #1035703

Complaint Review: mate1.com

  • Submitted: Mon, March 18, 2013
  • Updated: Tue, March 19, 2013
  • Reported By: doug — mequon Wisconsin
  • mate1.com

    Internet
    United States of America

mate1.com Mate1.com has illegally charged me $49.95 for a service I never received. I looked on their site, but could not log on. They charged me anyway. And they will not let up. Total scam company. PLEASE don Internet

*General Comment: My experience is nothing like your with Mate1!

Show customers why they should trust your business over your competitors...

Mate1.com invited me to look at their site for free for 3 days. I was unable to ever log on, or see their site, but they have illegally charged me $49.95 for a service I never was able to even access.

This company is a total scam and PLEASE don't go through what I and many members of this site have. They had my credit card info from 2011 and illegally charged me despite my continuous attempts to cancel.

This company is a total rip off and has hounded me 14 times in 3 days. PLEASE don't ever use their site or you will experience the same.

Doug
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This report was posted on Ripoff Report on 03/18/2013 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mate1com/internet/mate1com-mate1com-has-illegally-charged-me-4995-for-a-service-i-never-received-i-loo-1035703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

My experience is nothing like your with Mate1!

AUTHOR: NormalPerson - ()

I forgot to cancel my trial membership and was late by 2 days and I had already been billed.  I called the toll-free number and the rep I spoke to could not have been more helpful.  She explained the billing info that I saw upon purchasing about the need to cancel before the trial was up to prevent the renewal.  They also have 4 different ways that a member can cancel as well!  There really was no excuse for my late cancellation other than to say that it was my own fault.  So even though I was cancelling late, they still allowed me to apply for a full refund using the refund policy on their website!  You just need to be within 3 days of your billing date to do it.  I had my money back within 2 weeks! 

It really sounds to me like you are just mad at yourself for not cancelling in time.  Oh, and you can also ask for your password by clicking  a handy link on the log-in page.  I saw that they have email support too, so I am sure you can email them directly with any questions too.  I don't know, but I found this site's support to be top notch and I might even re-join again in the spring.
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