Report: #283286

Complaint Review: Mattress Firm

  • Submitted: Tue, November 06, 2007
  • Updated: Sat, February 16, 2008
  • Reported By: Pasadena Texas
  • Mattress Firm
    5815 Gulf Fwy
    Houston, Texas

Mattress Firm MF and Sealy/Stearns & Foster warranty is not worth the paper it is printed on! Houston Texas

*Consumer Comment: I TOTALLY AGREE

Show customers why they should trust your business over your competitors...

We purchased a top of the line Stearns & Foster king size mattress and box springs 12/22/02. For years I had more and more joint problems due to the mattress sinking farther and farther toward the springs, even sought medical care.

The warranty states, that 1.5" of sag is "normal" ~ They call "sag" what you can see w/ the naked eye. Thing is, with the pillow top, you can not see the entire amount of sag w/o putting any weight on the mattress. After we paid the $25 for the inspector to come out and inspect the mattress...all he does is put a string across the mattress and measures the sag. In the end, they did not stand behind the warranty because there was a WATER stain on one corner of the mattress...they said the unsanitary conditions of the mattress voided any and all warranties ~ even tho we purchased the "stainsafe" policy as well.

I would not purchase a mattress cover from sealy posturepedic/stearns and foster and or mattress firm. They are a joke!!

Pasadena, Texas
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This report was posted on Ripoff Report on 11/06/2007 12:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Connie - (U.S.A.)

We also bought a sterns and foster bed it statred sagging within 4mos, we paid alot for this piece of junk. sealy/sterns and foster does not honor their warranties we sent the tag from the bed as they requested (in the mail)i waited several weeks, no response. i finally called and they said we never received the tag!! THEIR LIARS!!! ILL NEVER BUY FROM THEM AGAIN!!!
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