Complaint Review: Mattress Firm
- Mattress Firm
5815 Gulf Fwy
- Phone: 713-923-1009
- Category: Furniture & Furnishings
Mattress Firm MF and Sealy/Stearns & Foster warranty is not worth the paper it is printed on! Houston Texas
*Consumer Comment: I TOTALLY AGREE
The warranty states, that 1.5" of sag is "normal" ~ They call "sag" what you can see w/ the naked eye. Thing is, with the pillow top, you can not see the entire amount of sag w/o putting any weight on the mattress. After we paid the $25 for the inspector to come out and inspect the mattress...all he does is put a string across the mattress and measures the sag. In the end, they did not stand behind the warranty because there was a WATER stain on one corner of the mattress...they said the unsanitary conditions of the mattress voided any and all warranties ~ even tho we purchased the "stainsafe" policy as well.
I would not purchase a mattress cover from sealy posturepedic/stearns and foster and or mattress firm. They are a joke!!
This report was posted on Ripoff Report on 11/06/2007 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mattress-firm/houston-texas-77023/mattress-firm-mf-and-sealystearns-foster-warranty-is-not-worth-the-paper-it-is-printed-283286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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