• Report: #973470
Complaint Review:

Mattress one

  • Submitted: Sun, November 25, 2012
  • Updated: Sun, November 25, 2012

  • Reported By: Nalaeyak — Edgewater Florida United States of America
Mattress one
Williamson blvd Port orange, Florida United States of America

Mattress one Lie, rip off, not return calls Port orange, Florida

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I purchased a 2300 Serra bed at mattress one in port orange. I went back to get a mattress cover as my wife bought a cheap one that ripped. The manager told me the cover they sold was leg get & platt. She told me the cover sold for 189$ but since I bought my bed there a few months ago she would give it to me for half price of 90$. Then told me they are much more expensive on the Internet. I should mention she had to order the cover. When I got home I searched the Internet and found the very same cover on ebay for 54$. I called the next day and told her I found it as mentioned and wanted to cancel my order. She told me she couldn't do that I had to go through corporate office in Orlando. I called Orlando several times, each time with a promise they would check it out and call me back. After a few days my patience expiring I called back and the guy informed me the manager would be in at 11:00am. Several calls later I spoke with the manager who was less than helpful. He checked eBay while I was on the phone and said he could only find one for 75$ - basically calling me a liar. I told him no matter I never picked up the cover and want a refund. After some hesitation he told me I would only get back 70$ because they were keeping 20% - restocking fee. It's been two weeks and I have not received my refund. Be careful with this company.

This report was posted on Ripoff Report on 11/25/2012 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mattress-one/port-orange-florida-32119/mattress-one-lie-rip-off-not-return-calls-port-orange-florida-973470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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