• Report: #1132203
Complaint Review:

Mattress USA Superstore

  • Submitted: Thu, March 20, 2014
  • Updated: Thu, March 20, 2014

  • Reported By: Shirley — Rex Georgia
Mattress USA Superstore
6470 Dawson Road norcross, Georgia USA

Mattress USA Superstore Total Lack of Responsibility for faulty mattress norcross Georgia

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Purchase mattress from mattress USA  superstore 4/26/13 I became ill and have not been able to pursue this until now. I  was told their was no fee for delivery put was charge 50.00 upon delivery.

Had mattress for 2 weeks found mattress to be lumpey, rising of mattress covering bulky, with indentions.

store contacted regarding proplem .Was told someone would come out to change mattress , but i would have to pay another 50.00 dollars for delivery even though product was faulty upon delivery.

Deliveryman came out stated he had to check mattress for "spots" could not find any, then uses a light from cell phene, then stated he  found some spots. contacted supervisor, I was told by supervisor could not take product back due to spots found.

I purachase this mattress in good faith and lost 931.74 with nothing to show. Still want mattress replaced.


Shirley A


This report was posted on Ripoff Report on 03/20/2014 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mattress-usa-superstore/norcross-georgia-30093/mattress-usa-superstore-total-lack-of-responsibility-for-faulty-mattress-norcross-georgia-1132203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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