Report: #984149

Complaint Review: Mavis Discount Tires

  • Submitted: Tue, December 18, 2012
  • Updated: Wed, January 02, 2013
  • Reported By: james — New York United States of America
  • Mavis Discount Tires
    1919 Broad hollow Rd
    Farmingdale, New York
    United States of America

Show customers why they should trust your business over your competitors...

On 12/5/12, I took my car to Mavis because my check engine light was on and I needed an inspection and the car was shifting hard between 10 mph.  I took it in and spoke to the manager Freddy.  I told him my problem and he said that they will take a look at my car and will call me later.  Later that day, Freddy called me up and told me that he had his mechanic check my car and he said that my engine mounts that was causing me to shift rough.  He told me that I had to replace them and that will fix the problem.  Freddy also had other services done totaling $1,059.02. With the check engine light, he said that he doesn't know what it is and it's some miscellaneous code.  He would reset it.  He told me that I had to leave my car overnight and pick it up tomorrow.

On 12/6/12, I stopped by Mavis after work around 6 pm to pick up my car.  Freddy said that he replaced my engine mounts and that will fix the problem with my car shifting rough and to drive the car for 50 mlies and if the check engine light doesn't come back on then I can get my inspection done.  Once I left Mavis store, about 5 minutes driving the check engine light came back on and the car was shifting  rough again.  In addition, now the car really vibrates when the car is idle!  Unbelievable...I go into the car shop to get things fixed and come out with more problems.

On 12/7/12, I call him up and tell him the problem is not fixed, so Freddy tells me to come by and he will check it out.  I stop by around 1 pm and he and I get in my car and he drives it and the problem is still there like I said.  Freddy tells me that the car shifts fine which is not true.  Then I ask him I thought that with the engine mount changed it would fix that problem.  Freddy now tells me that it's a compound problem with my check engine light on and tells me that he's not an expert and doesn't know what that code is.  Then why DID HE TELL ME THAT AFTER I CHANGE THE ENGINE MOUNT, MY SHIFTING HARSH PROBLEM WOULD BE FIXED?!?!  The guy LIED to me and now brushing me off after he charged me over $1000!  He then ask me if I have a regular mechanic I go to and I tell him no.  He tells me he can refer me to a mechanic he knows that can look at it.  NO THANK YOU!  He rips me off already and now wants me to go somewhere else! He tells me that my engine was moving before and it isn't now so that's why my car vibrates more now when it idles.  What a bunch of BS!  This guy PROMISES to fix my problem but he doesn't even know what he is talking about!  I ask him to show me what the code is for the check engine light so he goes and get this device and shows me a code.  It is P2716 Pressure Control Solenoid D Electrical.

I go home and look up the code online and it is "Some 2005 2007 model year Corolla and Matrix vehicles equipped with an automatic transaxle may exhibit a harsh shift condition".....that is exactly my car issue!  I guess Freddy was too busy to look up what the code is if he doesn't know and goes to make random repairs on cars and rips people off!  If he doesn't know what the problem is, he shouldn't have told me that by changing the engine mounts, it would fix the problem.  There is a Bulletin on this concern, and it is a warrantable condition for 8 years or 80,000 miles so you are still covered by the factory warranty. I called up Toyota Service center and my car is covered under warranty to fix this issue.

On 12/15/12, I took my car into Toyota service center and I told them the same problem I told Freddy.  The service center replaced the ECU in my car which fixed the hard shifting problem and I told them about the car vibrating alot when it idles.  They told me it was the front right side engine mount.  After they replaced that, the vibration when the car idles stopped!  This proves that FREDDY from MAVIS ripped me off!  He charged me to replace me engine mounts but he didn't even do that because after Toyota changed it, the problem went away!

Freddy from Mavis lied to me and charged me for repairs which he CLAIMED would fix my problem but didn't.  When i confront him about it, he changes his story and tells me it's a "compound" issue with the check engine light.  Well, if it's a compound problem and you don't know if changing the engine mount will fix my problem...then why did you tell me so and charged me for it?!

...Oh by the way, I recorded the conversation I had with him on 12/7/12, when he checked my car again and gave me his BS excuse.  Good thing I recorded it because he lied to me and made it seem like what he fixed on my car would resolve my problem.

I've already files a complaint against them.
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This report was posted on Ripoff Report on 12/18/2012 10:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Definitely Ripped Off


Look closely at your paid invoice and see if there is any sort of paid or waived diagnostic fee on there. Why?  Because there is generally some sort of warranty (such as 90 day) placed on a diagnostic, unless otherwise specified, whether the diagnostic was paid or waived.  Anyone reading this, keep in mind, if a customer goes in for a free engine scan or quick free check and does not pay a diagnostic fee, rather is told, "based on the fact that you are not paying for a diagnostic, I can only speculate that your codes or symptoms could be one of eight different things...", this doesn't count.  

Part of a diagnostic, in any honest repair facility with integrity, should include not only hands on diagnostic with the vehicle itself, but some research on the computer as well.  I've seen too many times where certain problems actually pertain to an ECM update.  Rarely replacement, but an ECM software update can throw out similar symptoms to certain mechanical failure.  

I'm not sure that this company maliciously ripped you off as much as they ignorantly ripped you off. Engine/transmission mounts will feel the roughest when you shift into drive or reverse with your foot still on the brake pedal.  These can easily be seen while looking under the hood as the gears are shifted from forward to reverse, and vice versa.  Feeling a hard shift at 10mph probably wouldn't necessarily apply to a motor mount.  This facility should have known better.  They should have further researched what the ECM was telling them with that code prior to moving forward and charging you $1k for repairs.  Someone comes into my shop for a even a simple oil change, I go to start up their vehicle, see the MIL illuminated (check engine light) which they failed to tell me about, I wont even move the vehicle without scanning the code and bringing it to the customers attention.  

I won't diagnose it at the time, but I bring the code to the attention of the customer, after I know for certain what it is (if for some reason it says undefined).  Why do I this?  Two reasons:  1.  The customer may not be aware.  2.  The customer can't hold me liable for a pre-existing issue.  P2716 shows up in both AllData and Mitchell, 2 databases widely used and known by most repair facilities in the U.S.  There was a recall out for potential crack in the ECM on these vehicles pertaining to your symptoms back in 2010.  Even on those occasions when the repair facility can't find what they are looking for specifically in these databases, they should have the know-how to google something, find even a word or two on google or forums, which trigger them to know which key words to look for and where to look in the databases.  If it comes down to it, the repair facility should call the dealership and speak to them about it.  

I'm not saying you didn't have a bad motor mount, since I didn't look at the vehicle.  I do know that if a bad motor mount goes unlooked and unfixed for too long, it can cause undue strain on the remaining mounts, causing failure in them.  However, it sounds more like an ignorant misdiagnosis to me at your expense.

Shops like these give honest shops like mine a bad name.  I would honestly keep fighting it on the grounds of misdiagnosis at your expense without other written terms.  
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#2 Author of original report

NO customer service provided

AUTHOR: james - (United States of America)

I contacted Mavis via their email per their rebuttal on December 19, "Let us make it right!"

"Mavis Discount Tire is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience."

...No one has from Mavis has responded or contacted me, but I am not surprised.   A customer service oriented company that lacks customer service. 
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#3 REBUTTAL Owner of company

Let us make it right!

AUTHOR: Mavis Discount Tire - (United States of America)

Mavis Discount Tire is committed to delivering the best possible customer service and we apologize for the unsatisfactory experience.  Please allow us the opportunity to help resolve this matter to your satisfaction.  Please email Customer Relations at or call Alexa at 914-984-2500 ext 5000.  We look forward to hearing from you.



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