Complaint Review: Max Velocity - Gainesville Virginia
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- Author Not Confirmed
- Max Velocity 7371 Atlas Walk Way #122, Gainesville, Virginia USA
- Phone: (571) 261-4980
- Web: http://www.maxvelocitytactical.com/...
- Category: Sporting Goods
Max Velocity, Max Velocity Tactical Patriot? Really. Not. Gainesville Virginia
*Author of original report: Refund Received on 1/27/15
*Author of original report: Still Not Refunded as promised
*Consumer Comment: Refund
*REBUTTAL Owner of company: He was refunded
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Order paid with Paypal 8/10/14 Never Received
On 1/21/2015 Max Velocity wrote:
Throughout the process of getting the initial orders out, I did refund some difficult types who seemed to think that I am amazon.com, and complained about the delay despite it being fully published. If you complain, I simply refund you, because I would rather that than you get hold of the product, if you are an a*s. I’m still laughing at one idiot who made a complaint to the Better Business Bureau, despite not responding to my email when he complained.
Best thing: you would have had the MVT Shield already. Refund will go out when I have time. my comment. (Apparently he has no time)
On Monday, December 8, 2014, I wrote:
It has almost been a month and we still have not received our refund of $197.50. Have you mailed it? Thank-You!
On Mon, Nov 17, 2014 at 5:16 PM, I wrote:
address for refund, which he already had: and amount $197.50 Refund
On Fri, Nov 14, 2014 at 10:09 AM, Max Velocity wrote: Send name and address for refund check. As per the blog, I don't use PayPal anymore.
On Thu, Nov 13, 2014 at 6:41 PM, Max Velocity wrote:
I'll refund you as soon as a iget back to my office. I would have done so already if you had asked.
I don't provide the MVT Shield so I can argue with people via email. It's a product I designed that is custom hand made. A wait list was described and anticipated. Again, I'm not Amazon.com. Everyone else has waited patiently and received the product. Why you think I should only take payment when I ship, when I have to buy material to make it, is beyond me.
Again, you would already have received the product if you had responded that you still wanted it.
There is nothing more to be said. Please don't respond. I will refund you.
On Thursday, November 13, 2014, I wrote:
MAX SAID "Have you been reading the blog for updates? I'm away from my computer right now, headed up to a class. When I get a moment I'll check where your order is on the list." We were waiting for a response from you, which we never received. APPRECIATE A REFUND.
On 11/13/2014 4:23 PM, Max Velocity wrote:
P.s. I asked you before in the ail chain if you wanted a refund and I was awaiting your response. Why the delay? I will happily refund you as your order was already on hold pending your response.
BTW: we are not Amazon and we charge because we have to buy material to make this specialty custom product.
Max
On Thursday, November 13, 2014, Max Velocity wrote:
I put your order on hold pending your response to my previous email, which is in the email chain below. We already passed your place in the wait list.
On Thursday, November 13, 2014, I wrote:
Max,
I still have never received this item. You should not charge for an item until you ship it. It has been over three months. Please cancel this order and refund the amount I paid you. $197.50 Aug 10, 2014
On September 26, 2014 Max Velocity wrote:
Have you been reading the blog for updates? I'm away from my computer right now, headed up to a class. When I get a moment I'll check where your order is on the list.
As stated, we are working through a huge rush of orders made at or around the time you made yours.
If you don't want to wait, I'll just refund you the money.
Thanks.
Max
On Friday, September 26, 2014, I wrote:
I have never received this order for MVT Shield paid $197.50,
Web Accept Payment Sent per Pay Pal
Item Title: MVT SHIELD
Purchase Options: 1 x MVT SHIELD + Shipping
Date: Aug 10, 2014 Time: 11:59:26 PDT
This report was posted on Ripoff Report on 01/21/2015 04:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/max-velocity/gainesville-virginia-20155/max-velocity-max-velocity-tactical-patriot-really-not-gainesville-virginia-1203287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Refund Received on 1/27/15
AUTHOR: cbb - ()
SUBMITTED: Thursday, January 29, 2015
Thank you Max Velocity for your refund check in the amount of $197.50. We received it on 1/27/15.
#3 Author of original report
Still Not Refunded as promised
AUTHOR: cbb - ()
SUBMITTED: Friday, January 23, 2015
The order was placed August 10th through PayPal. The credit card was charged that day. We waited over 90 days before asking for a refund—Nov. 13, 2014. That is plenty of time for fullfulment. Additionally it was beyond the thirty day refund policy of PayPal. So we are hanging out here still. "There was little delay getting him his refund..." He says he has paid us and as of today January 23, 2015, almost six months, we have still have not been refunded our money. What proof do you have Max Velocity that you paid us?
I am an honest player who honors his word.
#2 Consumer Comment
Refund
AUTHOR: Buddy - ()
SUBMITTED: Friday, January 23, 2015
I cant see why this consumer is so disgruntled. He got his money back. Moreover, this is a small operation and things take time. Refunds are never overnight. A few months ago I purchased a ticket to Germany on Lufthansa, I was flying from a US city to Munich. I wanted to change my ticket a few days after purchasing the ticket. In order to do that I would have to cancel my old ticket and buy a new one. They would refund me for the old ticket. They're told me it would take 6-8 weeks for the refund to credit my account. So if one of the oldest airlines in the world takes 2 months for refunds, I don't know why there is a problem with this refund. In my dealings with Max Velocity he has been very prompt and reliable.
Buddy
#1 REBUTTAL Owner of company
He was refunded
AUTHOR: Max Velocity - ()
SUBMITTED: Thursday, January 22, 2015
This customer did receive a refund. He filed this report after receiving the refund. He has been a very difficult person to deal with and is filing reports on the internet as a form of personal vendetta/spite.
When the product he ordered was advertised, it was made clear that it was a hand-made product and that there would be an approximate 3 month wait time. The customer was unable to wait for this period and emailed complaining. He was offered a refund but did not respond for some time. His order would have shipped to him but was put on hold pending his response i.e. product or refund?
He eventually responded that he wanted a refund and there was a short delay in getting the refund to him due to other factors - this is a small business and it was not priotity at the time. He has since recieved his refund.
There is no specific refund pilicy for this product, and on receiving the orders we purchase meterial to make it. We simply refunded him because he did not have the patience to wait the advertised wait time and is an unreasonable person.
I have posted about this on my MVT Forum, here: http://forum.maxvelocitytactical.com/forums/topic/wow-charles-bennett-the-ripoff-report/
Bottom line, this guy is an a*s. There are no other complinats from anyone about this product, and this customer would have received it had he not complained and then ignored my email response. He will never recieve this product, he is BANNED.
Muppet.
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