Report: #287667

Complaint Review: Mayan Palace - Grand Mayan Resort - Grupo Mayan

  • Submitted: Thu, November 29, 2007
  • Updated: Thu, November 29, 2007
  • Reported By: Waltham Vermont
  • Mayan Palace - Grand Mayan Resort - Grupo Mayan
    Quintana Roo,
  • Phone: 01-011 52 984 206
  • Web:
  • Category: Resorts

Mayan Palace - Grand Mayan Resort - Grupo Mayan High Pressure and Fraudulent Sales Tactics RIVIERA MAYA Quintana Roo Mexico

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Timeshare Scam

Show customers why they should trust your business over your competitors...

My wife and I cut our November 24, 2007 to Dec 1, 2007 winter vacation short by three days because we could not get out of this resort and the Mexico fast enough. We have been RCI memebers since 2004 having purchased a unit week and the beautifull Windjammer Landing Resort in ST.Lucia ( highly recommended by the way).
We decided on a fairly last minute vacation and could not get into the Windjammer so settled for a trip to Mexico , as there was availability. What a mistake. Even though we are timeshare owners, we were sweet talked into attending a resort presentation and committed to their 90 minute time committment ( in writing no less).
We were assigned to a sales representative named Kimberley. She was very nice , created rapore with us, took us to breakfast and a tour of the condo units she thought might interest us. They were very nice and after viewing them we went back to the sales room and that is when the heat got turned up. Kimberley gave her final pitch about two hours into this process and after finally learning the cost of the product, we respectfully declined but we were actually trying to see if it made sense for us to make the investment. They even offered to get current market value of my timeshare in St. Lucia and were trying to work the transfer of that into the sale.

She then called over Rene' who sat down and thoughtfully tried to figure out a way to roll our current timeshare assett into the purchase to make it more affordable. Then the numbers started to get suspicious. After quoting a price of $129,000 for 4 weeks, an offer only good if we bought that day, they rolled in the condo sale, switched is to a lessor resort, with only two weeks, total cost with condo trade in $20,000, with $5000 down, balance due in 60 days.

We are now 4 hours into this sales process and at this point we are exhausted and needed to go. We had been closed on by three different people at this point no less than four times. They finally agreed to let us leave, but we had to be signed out by one last person who needed us to answer an exit survey.

Great, I now think that we are almost home free. Then the exit survey taker tried to close the sale a fifth time , and I lost it and said we needed to go. She said fine and passed us off to the last member of the team who would " sign us out". Wouldn't you know, he sat down and attempted to close on us again at which point I leaned across the table and said" I do not even understand what you are trying to sell me at this point and I just need to get the h-ll out of here. At that, he jumped up yelling that I was using profanity, and if I was fgoing to use language like that, he would have me escorted from the premisses by the local police. Being in Mexico, I just took my wife's hand and headed out the door, she was in tears and could not belive what had just happened.

Needless to say, we stayed one more day, and then checked out on November 28, 2007 and did not look back.
This operation smacks of corruption, deceipt and lawlessness that you cannot comprehend until you experience.

These people need to be stopped or other potential victims need to be warned. Do not go the and of the Grupo Mayan properties, there are many other nicer places to go in the world where you will not be taken advantage of.

Waltham, Vermont
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This report was posted on Ripoff Report on 11/29/2007 11:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: SandraLaw - ()

We met with the Mayan Palace timesharesales people during our trip in January 2013. We are already timeshare owners with another company and we were not terribly interested in taking on more debt for yet another timeshare. We expressed this feeling early on in the presentation. Our existing timeshare with Shell Vacations Club is not paid off, so we still have the monthly loan payment and the maintenance fees we have to pay. We were told that their program would network us through a different "concierge" service that would pay the maintenance fees on our old timeshare, saving us that money, all while allowing us to use that timeshare the same as we always have. Once I got the information in the mail about this service, I immediately called to confirm the information I was given and found out it was all false, and I am still on the hook for my maintenance fees plus loan payments on both timeshare packages. I made it very clear that I would not purchase the Mayan Palace package if this was the situation, and they blatantly lied to convince me to purchase. I'm also learning that the rental income they promise is a big load of ***. These people told us everything we wanted to hear to get us to sign and take our money, but knew the whole time they were telling us complete lies! I've emailed someone asking to cancel the policy and get a refund, but I'm expecting to get some garbage about it not being possible


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#2 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: TeresaSantos - ()

I just visited the Mayan Palace in Cancun and I regretted so much, at first I was happy because I thought I made a good mayan palace timeshare deal but I didn't, actually I was going to bring my friends from Miami next month for them to see the resort and I am very happy that I'm not going to do it. They told me that they can sell 2 of my weeks a year and I call them and is all lies they told me that I have to do that. I just can't believe I spent 7000.00 in nothing. Do not believe them, they do not care and if you ask them for time to finance with ur bank they say they can't and you won't be able to go back in five yrs. u have to do the deal in the same day and *** us we did it but I will make sure that other people won't make the same mistake than us

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#3 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: RoseW - ()

Its a shame that this type of situations happens. Before signing your contract, assure you to read and understand all and each one of the points written in the contract. DO NOT sign your contract if you dont find any of the verbal promises offered by the salesman. ASSURE you find all of them in written in
your contract. I recommend you to read this article from Mexican Timeshare Solutions on how most of the Mayan Palace Timeshare Scams are being committed:
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