ED Magedson – Founder
Maytag Unacceptable Customer Service from Call Center Team Nationwide
Model # MFI2568AES
Serial # 10569376JA
I have become highly disappointed in the Customer Service that I have received over the past week from Maytag. It started when my fridge began clicking throughout the day. I figured that it would stop after a couple of days.
Well it has been about 17 days now, and there is no end in sight. I reviewed many other reviews online, and it appears that this issue has been going on for some time now, with no solution. I called Maytag about this concern. The first young employee told me that I would get a call back from a team that the subordinates send these request to within 5-7 business days. That request was on a Monday.
I noticed that the fridge began to lose some of it's temperature because the ice dispencing flap was opening and closing. I called in a second time the following Thursday. This employee stated that someone will be calling me within 24-48 business hours. Again....no follow-up. I take the time out of my day to call them a third time on the following Monday. Again I am told that i will have a follow up within 24-48 hours.
It is now Tuesday night. Wednesday at 10 AM will make 48 hours. Have I received a single call back.....No. This "High Valued Fridge" has caused our family to stay up for long periods at night. I have a 5 month old that can hear this fridge on the second story of our home. Yes....it is that loud. Would I recommend this fridge to anyone....NO!!!! Will I let this go.....NO!!!!!!
I have worked in a Call Center setting for 6 years, and would expect someone to be on a corrective action for not following up. I have had 3 different employees tell me that I will have a follow up, yet no resolution.
What do I expect as a consumer? I want Customer Service. I don't want something that I do not deserve. That is not my motive. However, I do expect a company to find a way to solve this growing concern that many customers have provided.
What say you Maytag?
This report was posted on Ripoff Report on 05/13/2014 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/maytag/nationwide/maytag-unacceptable-customer-service-from-call-center-team-nationwide-1146469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.