MAYTAG RIPOFF REFUSAL TO ACCEPT CLAIM BAD ATTITUDE Wichita Falls Texas

cathy, you hit it on the nose. there is a big difference in just having bad luck with a product after 2 years and being one of thousands to buy a product with known design flaws. they probably did not know of these flaws in when they hit the market in late 1997 but they sure did when you bought yours. the crazy thing is they're still on the market and being sold today given the fact they did correct most of the electronic problems they still have the mold issue and it will never be fixed. furthermore if you get lucky and get your washer up and running again you can look foward to the tub bearing going out in about 2 more years that too is a bad design but most people throw theirs out the door before that problem comes around.

Peter,

the very first sentence of the post says

In 1999 I bought a new Neptune washer and dryer. 2 years ago I started having problems and having to pay for repairs.

Bought in 99 means she bought it 7 years ago. She says she started having problems 2 years ago.

7-2=5

Robert, would you mind pointing out where the "victim" here says she has been having problems 5 years after her purchase? She has stated 2 years numerous times, including in her latest post. Get your eyes checked, buddy.

Back to the issue at hand ... even if it's only been 2 years, the manufacturer's warranty was for 1 year, after which time the consumer is responsible for service and repairs UNLESS he or she purchases an extended warranty.

In this case, I can't imagine why a person would NOT buy the extended warranty, especially seeing as though problems were experienced just a few months into the purchase. It seems like it would be a heck of a lot cheaper to buy a warranty than to continue paying for individual service calls. In fact, the warranty would normally be cheaper than a single service call.

It is important, as a consumer, to protect your investment. Failing to do so and trying to place blame on the manufacturer when things do not go your way does NOT constitute a rip off.

Actually, I started having problems within 6 months of my purchase and took care of the small things myself. My major issue started 2 years after my purchase and just continued to get worse.

The service people who came out and serviced my Neptune washer and dryer told me that there were so many problems with these particular models that they did not beleive that Maytag should have ever put them on the market. They also informed me that Maytag was aware PRIOR to putting these units on the market of the problems they would have. The fact is that Maytag knowingly produced, marketed, and sold defective merchandise.

I also know that I am not the only individual who was not contacted who have had major issues with these appliances.

So, let me ask you, if you bought a new car and started having problems 2 years after you bought it because the engine and transmission weren't properly manufactured, who would you hold responsible? The automaker, or the consumer who purchased the vehicle?

being a maytag seller and servicer I can tell you that I had people that for sure mailed their cards in and a lot that I had done warranty work on and sent the product info. in to get paid before the lawsuit and still no notice of the lawsuit was given so I think maytag should be in contemt of court.
I believe they only sent notice to people that called in not to everyone they knew of which is not what the judge ordered.

She started having problems with it, FIVE years after purchasing it, not two.

I find it interesting how you started having problems with your merchandise 2 YEARS after purchasing it, and want sommeone else to cover the repairs. It is my understanding that your merchandise came with a one year warranty. After that warranty expires, it becomes the customer's responsibility to pay for repairs and service.

You could have opted to take out an extended warranty after the one year ran out, but it does not sound like you chose to do this. It is not reasonable to expect your merchandise to run like new forever. If it was, the manufacturer would offer a lifetime warranty on all of their products -- which obviously they do not for common sense reasons.

Well, here's another problem then. When I purchased my washer and dryer from Lowe's. The manager of the department took the registration information from the owner's packets and told me that they register them for their customers via computer with Maytag. So I had nothing to register my purchase with, and of course since I was a returning Lowe's customer, I trusted the store I had made so many purchases with.

Lowe's tells me it is not their responsibility UNLESS I can get Maytag to put it in writing to me since the customer service manager I spoke with at Maytag informed me (over the phone) that it was the STORE'S responsibilty to register my purchase. If I could get that individual to put that in writing in an email to me, Lowe's told me they would pay for the repair.

So, Maytag is willing to tell me that verbally, but they refuse to put it in writing. So, again, I have paid a lot of money for something that should have lasted 15 years or more.

You, or anyone else who did not meet the contact deadline for that lawsuit, absolutely cannot be included now after it has been settled, or have related repairs covered by Maytag whatsoever. To do so, even from their end, would now be a violation of the court order that was issued when the lawsuit was settled. When you purchased your washer and dryer, it was the store's responsibility to give you the paperwork for registration. In this small amount of paperwork, it clearly states that if a safety or operational issue is discovered at a later date and is the responsibility of the company to fix, they will use the information you provide to contact you. Either you did not register your appliance when your purchased it, or did not provide accurate information, because if you did, you would have been contacted by mail and telephone by Maytag when the lawsuit was in progress.

Maytag sells the appliance to the store, who then sells it to you. The company has no way of knowing you purchased one of their appliances unless you fill out that paperwork to inform them when you buy it. Your manufacturer's warranty was good for 1-2 years, depending on the model, with the possiblity of some parts being covered for a longer time frame. If you chose not to purchase an extension of that warranty through the store or through Maytag's extended service plan, no issues will be covered by the manufacturer's warranty.

Maytag cannot and will not violate the court order to assist in the cost of your repairs, There really is absolutely nothing they can do for you in this situation, and neither can Lowe's. It was not the store's responsiblity to inform Maytag of your purchase, it was YOUR responsibility to return the relevant warranty information to Maytag with accurate information in a timely fashion.