MBP Heating And Air Inc. This company does not provide quality service repair or customer service Richardson Texas

Technician came to repair AC. Two hours after he left, the temperature went up a degree. I called him back and was told it would take several hours to go down 1 degree.  After 6 hours I contacted the company and was placed on hold for 45 minutes.  I have a screen shot of the hold time.  I called back and spoke with Raymond.  I explained the issue and asked if 6 hours was a reasonable amount of time to expect the temperature to drop 1 degree if the air conditioning was functioning properly.  He told me he could not answer that question.  I asked him what would be a reasonable amount of time to expect the temperature to drop 1 degree and he told me he wasn't playing games with me and hung up on me.  I called back assuming we were disconnected and was told he hung up on me for asking him stupid questions.  I asked who the owner of the company was and he said he is the owner.  I asked him why as a customer I am not able to ask questions regarding the service I received and he said because I was asking stupid questions.  Clearly this company does not provide quality service repair or customer service. I would not trust this company to do any work.

They also are falsely advertising 24/7 emergency service on their website.