Report: #117850

Complaint Review: McAfee Networks Associates Technology

  • Submitted: Sun, November 14, 2004
  • Updated: Sun, November 14, 2004
  • Reported By: Taipei Asia
  • McAfee Networks Associates Technology

    ,
    U.S.A.

McAfee Network Associates Technology Ripoff Does not adhere to refund policy will not refund as stated on website Nationwide

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On McAfee's website (like below) it says

"You may exercise this right of cancellation by using the following links to contact us:
Deutsch: www.mcafeehilfe.com
Espaol: www.mcafeeayuda.com
Franais: www.mcafeeaide.com
Italiano: www.mcafeeaiuto.com
Nederlands: www.mcafeehulp.com
Polski: www.mcafeepomoc.com
Svenska: www.mcafeehjalp.com
UK English: www.mcafeehelp.co.uk"

http://uk.mcafee.com/root/support.asp?id=retail_refund

I tried to obtain a refund and have been being fobbed off with stuff like "ring America" (I am not in America) or "you didn't buy it from us" (yes I did, right on your www.mcafee.com website).

What is written on the website about refunds cannot be true if I cannot get a refund.

I am trying to obtain a refund because the software does not work and McAfee's so-called technical support were unable to help in any way. In fact they sent instructions on how to remove the software which were erroneous.

When I try and get in contact with them I get the run around. It seems they are trying to fob me off until the 7 days expires so they can then say "Aha! Your seven days are up!"

Anyone who buys software from McAfee should be aware there is no support or even interest from McAfee after they get your money. And the refund promise is a barefaced lie.

Warren
Taipei
Taiwan

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This report was posted on Ripoff Report on 11/14/2004 09:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mcafee-networks-associates-technology/-/mcafee-network-associates-technology-ripoff-does-not-adhere-to-refund-policy-will-not-refu-117850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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