On 11/23/12, I purchased a McAfee Internet Security 2013 software kit on sale at Sam's Club from $49.99 marked down to $9.99 for the sale. I was in no hurry to install it as I already had McAfee 2012 installed on my laptop which did not expire until 02/01/13. I simply removed it from the bag, placed it on my desk and on or about 1/28/13, I decided to install it. I got to the product registration page which instructed me to enter my security code (highlighted) to which I clicked and saw that it was all the letters and numerals associated with the UPC symbol. It stated to enter all 25 characters; but herein is where the problem lay...it had but 24 letters and numerals and would not take it. I emailed McAfee customer service and got a reply 3 days later stating that I must have bought the product from an unauthorized dealer and that it was surely a "knock off"/ imitation. I then called the manager of the local Sam's Club where I originally purchased the product and talked to the store manager who assured me that Sam's Club would never tarnish its good name by buying a freighter ship load of counterfeit merchandise. Thereby prompting another email to that affect clarifying what Sam's Club/Walmart's policy is. Which prompted another response from McAfee Customer Service which stated for me to email them the receipt. As I have no scanner and had lost the receipt, I emailed them back to ask if they would accept a fax? I was told yes, but I had to reference these emails with a special reference number that they supplied to me. I called Sam's Club and told them my problem and informed them that I paid for it with a Sam's Club credit card. I was told to come in with my card and my I.D. and that they could print me another receipt. I emailed McAfee that I was about to fax the receipt to be on the look out for it and that it contained all the supplied reference numbers. No reply from McAfee after one week. I then emailed McAfee Customer Service again with this info and they replied for me to do it again that evidently the fax was lost...that when I lost it and let it be known in no uncertain terms that I was fed up with this yo-yo of emails and their incompetency. After a day or two to calm down...I emailed the McAfee Customer Service Rep that I had been dealing with and asked him if I could simply email him the 24 digits that appear on the UPC symbol of the package and he could verify for me if it was indeed a special package made specifically for Walmart/Sam's Club. I was told "NO" that I had to re-fax the receipt including all the reference numbers and that is all that could be done. I returned the email to him stating "NO", I will file a complaint with the BBB on McAfee Security, and go to every internet complaint site that I could find and complain about this, and I possibly will pay the $75 fee for a local small claims court against McAfee Security as I know that they will not send a representative to my home town to represent them in court, thereby the judge will swear out a bench warrant for McAfee Security...resulting with any traffic stop of anyone showing a McAfee I.D. or business card could possibly be arrested and charged with an outstanding bench warrant for failure to appear.
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