• Report: #198464
Complaint Review:


  • Submitted: Tue, June 27, 2006
  • Updated: Tue, June 27, 2006

  • Reported By:Banning California
subscriptions@mcafee.com Internet U.S.A.

McAfee ripoff auto-renewal fraudulant billing Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I received an email. It told me that based on my auto-renewal status that McAfee had renewed my subscription.

When you try to remove them from your computer, there is no way to take them off.

They said that I had auto-renewed with them when I haven't used their service in well over a year. They said that they had charged $34.99 to my account. I was furious!

I called and talked to a person in customer service. Come to find out they are located in Manilla, Philippines. I was given the run around. I wanted to know what account (credit card information they had used) they had charged. They refused to tell me. They wanted my updated personal information. Why? Because they don't have it, because I haven't used them.

I went round and round with this person who appeared to be reading from a script. They refused to tell me the account number and I refused to give them my updated information so that they could charge me again. The only thing they could tell me is that it was a card that expired in 2010. I don't have a card that expires in 2010!

They sent this email to me at my email address with my husband's name and someone elses credit card information. It appears that they must be reviewing old accounts and deciding on their own to renew them. They say when you first set up your account that it tells you that you are setting it up with a auto-renewal. Watch out for McAfee!!!

Banning, California

This report was posted on Ripoff Report on 06/27/2006 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mcafee/internet/mcafee-ripoff-auto-renewal-fraudulant-billing-internet-198464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on McAfee

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?