Report: #1033879

Complaint Review: McAfee

  • Submitted: Fri, May 04, 2007
  • Updated: Fri, May 04, 2007
  • Reported By: Burlington Kentucky
  • McAfee

McAfee Stole my Credit Card Number Charged My Account ripoff Internet *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: Getting My Money Back is not the Issue

Show customers why they should trust your business over your competitors...

At least five years ago, I purchased McAfee Anti-virus for my computer. My computer subsequently crashed and I was told that McAfee doesn't work well with my firewall because it wasn't a McAfee product. So, I purchased Norton Anti-virus and my PC has worked well since.

However, when I purchased McAfee, I was asked if I wanted to sign-up for automatic renewals. I declined and got a pop-up that warned me that my PC would not be protected if my subscription lapsed. I was willing to take this chance, because I had issues in the past with stopping automatic debits.

Well at some point, McAfee added automatic renewals as a condition of purchase in the tiny print in the EULA. I did not know this, as I never renewed my original subscription. After a couple of years, McAfee started to debit my account several times a year for the Anti-virus and other products I never purchased, like Spam-blocker software.

Each time my account was debited, I contacted American Express to dispute the charges. In addition, American Express finally placed a block on my account to prevent McAfee charges from posting to my account. This took care of things for a couple of years. In January 2007, my American Express account was debited again by McAfee.

This time McAfee changed their merchant name to circumvent the block on the former merchant name. When I contacted McAfee, Customer Service gave me a credit and told me that my account was cancelled. I was assured that I would receive no further charges. Well, in late January, I changed my account number due to the TJX data compromise.

Somehow, and McAfee won't tell me how they did it, McAfee found out my new account number and debited me again on January 24, 2007. Susequently, the McAfee account representative told me I had to request cancellation of the renewal service. I replied that if I requested a cancellation, I was admitting I agreed to having them debit my account in the first place.

I am stunned that a company can do this. I tell everyone I know not to buy McAfee products. How does McAfee justify these tactics when they risk customer ill-will and bad publicity?

Burlington, Kentucky

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off & Author of

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

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This report was posted on Ripoff Report on 05/04/2007 06:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Getting My Money Back is not the Issue

AUTHOR: Vicky - (U.S.A.)

I am a Banker, so I know the law on disputing fraudulent transactions. I did get all my money back. The issue is how did this company obtain my new credit card number. The only way that I know of, is that one of their "customer service reps" contacted American Express and pretexted that they were me.

This demonstrates what a thoroughly unethical company they are. McAfee has evidently taken lessons from the internet identity theives that they purport to protect consumers from. Is this a case of the fox guarding the hen house?
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